Oluwatobiloba Ayoade
Brno,642
Summary
Driven by a results-focused approach, analytical thinking and adaptability is being leveraged at AT&T Global Network Service to enhance supply chain efficiency and improve customer satisfaction rates. Other skills also include streamlining logistics processes, advanced technical troubleshooting, and upholding teamwork, demonstrating a balance of hard and soft skills critical for driving organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales/Loyalty/International Logistics Specialist
AT&T Global Network Service
02.2024 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Streamlined thousands of logistics processes by implementing efficient tracking and documentation systems for Broadband equipment delivery to customers.
I.T. Specialist, Technical Support (Broadband)
AT&T Global Network Service
02.2023 - 02.2024
- Enhanced customer satisfaction through technical troubleshooting for broadband, Cable TV and home phone and making strategic recommendations for improvement.
- Followed all company policies and procedures to deliver quality work.
- Executed customer service process, ensuring quicker response times.
Researcher/Lecturer
Bowen University
06.2018 - 01.2023
- Maintained detailed records of experimental procedures, observations, and results for accurate reporting and replication purposes.
Customer Care Representative
AIRTEL Networks
09.2016 - 09.2017
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to thousands of customer needs through competent customer service and prompt problem-solving.
Education
Master of Science -
University of Lagos
Nigeria03.2018
Bachelor of Science -
Bowen University
Iwo, Nigeria07.2014
Skills
- Analytical thinking abilities
- Advanced Technical Troubleshooting
- Attention to Detail
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Time Management Competencies
- Shipping and receiving operations
Accomplishments
- Top Agent (Fiber Expansion Market) for February and June, 2024.
- Supported a team of 20 new staff members in Nesting/Training phase
- Made presentations to 3 different teams on Operational changes and Communication Skills
- Collaborated with team of 3 in the development of "X-Change", a Step-Forward project designed for exchanging skills amongst employees through volunteering (still on-going)
Certification
- I.T. Support, Google (through Coursera) - 2024
- Certified Digital Marketer, Google - 2019
- Data Scientist Toolbox, John Hopkins University (through Coursera) - 2019
Making Music, Hiking and Travelling
I re-energize through making music in my personal time, a couple of which are on streaming platforms. My love for geography and maps enhanced my travelling decisions during vacations as well, while hiking keeps me fit both physically and mentally.
Languages
English, Yoruba (Native), Hausa (A1), Czech (A1)
Native language
English
Proficient
C2
Czech
Beginner (A1)
Yoruba
Bilingual or Proficient (C2)
Hausa
Elementary (A2)
Timeline
Sales/Loyalty/International Logistics Specialist
AT&T Global Network Service
02.2024 - Current
I.T. Specialist, Technical Support (Broadband)
AT&T Global Network Service
02.2023 - 02.2024
Researcher/Lecturer
Bowen University
06.2018 - 01.2023
Customer Care Representative
AIRTEL Networks
09.2016 - 09.2017
Master of Science -
University of Lagos
Bachelor of Science -
Bowen University
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