Ologya Ayad
Customer Service
Prague ,Praha 3
Summary
Motivated and customer-focused professional with experience in customer service . Skilled in handling customer inquiries, managing shipments, solving problems efficiently, and maintaining strong communication with clients and team members. Able to work under pressure, manage multiple tasks, and ensure smooth daily operations while delivering excellent customer satisfaction.
Overview
7
7
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Receptionist
British Orchard
Dubai, Dip1 , UAE
08.2023 - 09.2025
- Greeted incoming visitors and parents professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with planning office events and meetings for smooth execution.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Managed front desk operations, providing exceptional customer service and support to visitors.
- Coordinated appointment schedules, ensuring optimal time management for staff and clients.
Manager Assistant
FPS Language and International School
Fayoum, Egypt
09.2021 - 07.2023
- Assisting the manager in organizing, planning appointments with teachers and parents.
- Helping the manager to evaluate teachers performance and identify hiring and training needs.
- Handle complaints from teachers and parents.
- Create classes schedules for different grades and making sure that it matches the standard classes time.
- Creating data and reports for helping the school manager to be aware of the teachers and the children results.
- Making sure that the school is implying with the ministry of education regulations and informing the manager about any updates.
- Coordinated scheduling for language classes, optimizing resource allocation and instructor utilization.
- Developed training materials for new hires, streamlining onboarding processes and enhancing effectiveness.
Preschool Social Worker
EL Salam Language School
Fayoum , Egypt
09.2019 - 08.2021
- Supporting and presenting to Parents for knowing about the school education system and facilities.
- Interviewing children and assessing their capabilities for enrolling them in their suitable grade.
- Observing each child to help them improve their social competencies and build self-esteem.
- Watch for signs of child abuse for informing their parents & the authorities.
- Participating in training, supervision, and meetings.
- Updated client documentation for accurate, compliant and current records.
- Mentored junior staff in effective case management practices and resource allocation strategies.
Customer Support Specialist
Exceed (land Internet UPQ)
Cairo , Egypt
10.2018 - 08.2019
- Providing introductory information to new customers.
- Ensuring that customers are satisfied with products or services.
- Escalating queries and concerns.
- Working with a team of CSRs and other departments to find appropriate solutions.
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Education
Special Diploma of Education for Special needs - Early Childhood, English Department
FAYOUM UNIVERSITY
EGYPT08.2021
Bachelor Degree - Early Childhood, English Department
FAYOUM UNIVERSITY
EGYPT06.2018
Skills
Data entry
Telephone skills
File management
Time management
Organization skills
Database administration
Front desk operations
Phone etiquette
Customer service
Microsoft office
Certification
Addressing Challenging Behaviors (Part 1/ Part 2 Elementary).
Timeline
Receptionist
British Orchard
08.2023 - 09.2025
Manager Assistant
FPS Language and International School
09.2021 - 07.2023
Preschool Social Worker
EL Salam Language School
09.2019 - 08.2021
Customer Support Specialist
Exceed (land Internet UPQ)
10.2018 - 08.2019
Special Diploma of Education for Special needs - Early Childhood, English Department
FAYOUM UNIVERSITY
Bachelor Degree - Early Childhood, English Department
FAYOUM UNIVERSITY