Oliver Kaderka
Láznĕ Bohdaneč,Czech Republic
Summary
Motivated professional with a solid background in Information and Communications Technology, fluent in German and English. Completed secondary education in Switzerland with good grades, followed by studies in ICT at Bristol City College. Nearly five years of experience as an agent at TP, with a strong understanding of systems, customer service, and technical support. Previous roles include working as an electrician and forklift driver, demonstrating versatility and a hands-on approach. Proficient in MS Office, hardware, mobile device support, VPNs, and advanced troubleshooting. Strong communication skills, empathy, patience, and composure in customer interactions. Open to opportunities in similar roles that leverage existing expertise and align with long-term career goals.
Overview
16
16
years of professional experience
Work History
IT first level Support
Teleperformance
Pardubice, Pardubice District
04.2022 - Current
- Trained non-technical staff in basic troubleshooting techniques, reducing the number of unnecessary support tickets raised.
- Achieved improved customer satisfaction by proactively resolving technical issues.
- Provided first line support to users, facilitating improved productivity levels.
- Regularly update my knowledge of new software to provide informed support.
Customer Servis Operator
Teleperformance
Pardubice, Pardubice District
04.2020 - 04.2022
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Trained new hires for improved productivity and efficiency on the job floor.
IT expert
Currys PC World
Bristol UK
01.2018 - 01.2019
- Diagnosed equipment faults and completed minor repairs using manufacturer manuals.
- Installed and upgraded computer components for optimal functionality.
- Ensured smooth performance by optimising hardware settings as per requirement.
Apprentice Warehouse operator
Bachofen AG
Zürich
08.2011 - 09.2012
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Followed company procedures accurately, ensured smooth workflow.
Apprentice forklift driver
BR Bauhandel AG
Zürich
08.2009 - 08.2010
- Operated forklifts, resulting in smooth warehouse operation.
- Completed inventory control tasks, ensuring accurate stock levels.
- Followed health and safety regulations whilst operating heavy machinery for staff well-being.
Apprentice electrician
Brem & Schwarz
Zürich
08.2008 - 03.2009
- Installed and wired electrical hardware, including transformers, junction boxes, service panels, electrical boxes, switches and circuit breakers.
- Installed and maintained wiring for enhanced building functionality.
Education
A-Levels - Information and communication technology
Bristol City College
Bristol, United Kingdom 04.2001 -
English
EF Language school
Bristil, United KingdomBip Tech
ZürichSecondary school -
Weiningen
ZürichPrimary school -
Schwammendingen
ZürichSkills
- Language Skills: fluently German and English
- MS Office Skills
- Hardware Skills
- Advanced Computer Skills
- Mobile device support
- Patience and composure
- Working with vpns
- Empathy towards customers
- Communication skills
Languages
English
Fluent
German
Native
Czech
Beginner
Affiliations
- Competitive Sports
Personal Information
Date of birth: 08/19/92
Custom
Travelling around Europe and studying a foreign language helped develop my communication skills through meeting a variety of people.
References
References available upon request.
Timeline
IT first level Support
Teleperformance
04.2022 - Current
Customer Servis Operator
Teleperformance
04.2020 - 04.2022
IT expert
Currys PC World
01.2018 - 01.2019
Apprentice Warehouse operator
Bachofen AG
08.2011 - 09.2012
Apprentice forklift driver
BR Bauhandel AG
08.2009 - 08.2010
Apprentice electrician
Brem & Schwarz
08.2008 - 03.2009
A-Levels - Information and communication technology
Bristol City College
04.2001 -
English
EF Language school
Bip Tech
Secondary school -
Weiningen
Primary school -
Schwammendingen
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