Olga Pituła
Brno
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.
Looking for a position, which will allow continuous development and will help to expand my skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Consultant
Global Tele Sales S.r.o. (Lufthansa InTouch)
11.2023 - Current
- Handled high call volumes while maintaining a courteous and professional demeanor
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs on diverse lines
- Provided not only B2C, but also B2B support, assisting with Travel Agencies' reservations
- Gained in-depth understanding of company products, systems and policies to give customers expert support
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution
Service Associate
Wayfair Poland Sp. z o.o.
04.2023 - 07.2023
- Worked effectively in fast-paced environments
- Responded to customer messages and emails to answer questions about products and services
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions
Junior Procurement Process Specialist
Capgemini Sp. z o.o.
01.2023 - 04.2023
- Gained extensive knowledge in data entry, analysis and reporting
- Learning SAP software to create and correct invoices
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Participated in team projects, demonstrating ability to work collaboratively and effectively
Mentor for groups of trainees
Fundacja Instytut Pracy i Kariery
12.2022 - 07.2023
- Provided support for students coming to Kraków under the Erasmus+ programme
- Helped with formalities and everyday issues
- Maintained contact with the places where the students are placed and ensuring the proper course of training
- Took care of students during extracurricular activities, trips and excursions
Airport Agent
LS Airport Services S. A.
02.2022 - 11.2022
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Verified identification and travel documents to efficiently board passengers for on-time departure
- Used airline computer system to create airline tickets and boarding passes
- Prepared pre-departure and post-departure reports and passenger manifests
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage
Restaurant Reservations Manager
Slaska Prohibicja S. A.
08.2021 - 12.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Provided telephone and email customer service
- Managed booking plan and organized appointments with customers
- Supervising and processing orders from web shop
Education
Master of Arts - Forensic Science And Criminology
Uniwersytet WSB Merito
Chorzów10-2023
Bachelor of Arts - Applied Linguistics: French, English - Translation
Uniwersytet Śląski
Katowice07-2020
Skills
- Management systems of diverse airlines
- Policy and procedure adherence
- Call center experience (B2B, B2C, calls, chats, e-mails)
- Security management
- Computer and MS Office proficiency
- Documentation management and administrative skills
- Complaint handling
- Translation/proofreading
- Inventory tracking
- Delivery monitoring
Certification
- Cyfrowa akademia walki z dezinformacją (Digital academy for combating disinformation), Wojownicy Klawiatury (March 2023-June 2023)
- Anti-corruption training: corruption in business, Central Anti-Corruption Bureau (CBA) (November 2022)
- Anti-corruption training: corruption in public administration, Central Anti-Corruption Bureau (CBA) (November 2022)
- Anti-corruption training: counteracting corruption, Central Anti-Corruption Bureau (CBA) (November 2021)
- Training in penal sciences and criminology, Centre of Forensic Science and Forensic Medicine (E-CKIMS) (October 2020-January 2021)
Languages
Polish
Native language
English
Proficient
C2
French
Intermediate
B1
Czech
Beginner
A1
Swedish
Beginner
A1
Timeline
Customer Service Consultant
Global Tele Sales S.r.o. (Lufthansa InTouch)
11.2023 - Current
Service Associate
Wayfair Poland Sp. z o.o.
04.2023 - 07.2023
Junior Procurement Process Specialist
Capgemini Sp. z o.o.
01.2023 - 04.2023
Mentor for groups of trainees
Fundacja Instytut Pracy i Kariery
12.2022 - 07.2023
Airport Agent
LS Airport Services S. A.
02.2022 - 11.2022
Restaurant Reservations Manager
Slaska Prohibicja S. A.
08.2021 - 12.2021
- Cyfrowa akademia walki z dezinformacją (Digital academy for combating disinformation), Wojownicy Klawiatury (March 2023-June 2023)
- Anti-corruption training: corruption in business, Central Anti-Corruption Bureau (CBA) (November 2022)
- Anti-corruption training: corruption in public administration, Central Anti-Corruption Bureau (CBA) (November 2022)
- Anti-corruption training: counteracting corruption, Central Anti-Corruption Bureau (CBA) (November 2021)
- Training in penal sciences and criminology, Centre of Forensic Science and Forensic Medicine (E-CKIMS) (October 2020-January 2021)
Master of Arts - Forensic Science And Criminology
Uniwersytet WSB Merito
Bachelor of Arts - Applied Linguistics: French, English - Translation
Uniwersytet Śląski
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