Front Office professional with experience in supervisory and acting management roles within international and luxury hotels. Strong background in operations, guest recovery, and ream leadership, currently working in a luxury environment.
Overview
4
4
years of professional experience
Work history
Front Office Agent
Mandarin Oriental Group
Prague
2025.07 - Current
Delivering ultra-luxury guest service in line with Mandarin Oriental brand standards.
Providing highly personalized service to VIP and repeat guests.
Handling complex guests requests and service recovery in cooperation with Front Office management.
Supporting Front Office management during high-pressure and peak occupancy periods.
Ensuring discretion, attention to detail, and consistency of guest experience.
Night Audit Supervisor
Marriott Hotel Prague
Prague
2024.09 - 2025.06
Oversaw Front Office operations during night shifts, ensuring service quality, accuracy, and operational continuity.
Managed audit processes and reconciled daily financial transactions and reports.
Supporting and guiding Front Desk Agents during night shifts, ensuring adherence to procedures and service standards.
Handling escalated guests complaints, VIP arrivals, and operational decision-making overnight.
Assistant Front Office Manager (Acting)
EuroAgentur Hotel and Travel
Hradec Králové
2022.07 - 2024.08
Full responsibility for Front Office operations during assigned shifts.
Acting as the main escalation point for guest complaints and operational decision-making.
Coordination and supervision of Front Office team, including training and onboarding.
Handling VIP and group guests during major international events and congresses.
Supervision of night audit, financial closing, and operational reporting.