Summary
Overview
Work history
Education
Skills
Languages
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OLEKSANDRA HRYNOVA

OLEKSANDRA HRYNOVA

Brandýs nad Labem- Stará Boleslav

Summary

Front Office professional with experience in supervisory and acting management roles within international and luxury hotels. Strong background in operations, guest recovery, and ream leadership, currently working in a luxury environment.

Overview

4
4
years of professional experience

Work history

Front Office Agent

Mandarin Oriental Group
Prague
2025.07 - Current
  • Delivering ultra-luxury guest service in line with Mandarin Oriental brand standards.
  • Providing highly personalized service to VIP and repeat guests.
  • Handling complex guests requests and service recovery in cooperation with Front Office management.
  • Supporting Front Office management during high-pressure and peak occupancy periods.
  • Ensuring discretion, attention to detail, and consistency of guest experience.

Night Audit Supervisor

Marriott Hotel Prague
Prague
2024.09 - 2025.06
  • Oversaw Front Office operations during night shifts, ensuring service quality, accuracy, and operational continuity.
  • Managed audit processes and reconciled daily financial transactions and reports.
  • Supporting and guiding Front Desk Agents during night shifts, ensuring adherence to procedures and service standards.
  • Handling escalated guests complaints, VIP arrivals, and operational decision-making overnight.

Assistant Front Office Manager (Acting)

EuroAgentur Hotel and Travel
Hradec Králové
2022.07 - 2024.08
  • Full responsibility for Front Office operations during assigned shifts.
  • Acting as the main escalation point for guest complaints and operational decision-making.
  • Coordination and supervision of Front Office team, including training and onboarding.
  • Handling VIP and group guests during major international events and congresses.
  • Supervision of night audit, financial closing, and operational reporting.

Education

High School Diploma -

Gymnazium 47
Kharkov

Bachelor - Economics and Management

Czech University of Life Sciences
Prague
09/2024 -

Skills

  • Acting Manager on Duty
  • Guest Recovery & Complaint Handling
  • VIP & Luxury Guest Experience
  • Night Operations & Night Audit
  • Cross- Department Coordination
  • PMS Systems: HMS, Opera, MARSHA, Comarr, ARES
  • Microsoft Office

Languages

Czech
Fluent
Ukrainian
Native
Russian
Native
English
Upper intermediate (B2)
French
Upper intermediate (B2)

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Timeline

Front Office Agent

Mandarin Oriental Group
2025.07 - Current

Night Audit Supervisor

Marriott Hotel Prague
2024.09 - 2025.06

Assistant Front Office Manager (Acting)

EuroAgentur Hotel and Travel
2022.07 - 2024.08

High School Diploma -

Gymnazium 47

Bachelor - Economics and Management

Czech University of Life Sciences
09/2024 -
OLEKSANDRA HRYNOVA