Summary
Overview
Work History
Education
Skills
Certification
sport;programming; cars
Timeline

Oleg Ustuzin

Product Support Engieer
Prague

Summary

Experienced Product Support Engineer familiar with user support and root cause analysis. Advanced knowledge of Information Technology operations and dedication to see issues through to end. Works well in remote and desk-side environments.

Competent Senior Application support Engineer well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.

Overview

16
16
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Senior Support Engineer

DHL
Ptague
02.2008 - Current
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Collaborated with outside departments to implement system-wide improvements.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Provided on demand support to users in 24/7 uptime environment, often working double shifts to accommodate time zones.
  • Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Set up and administered new products and designed system requirements and configurations for quick scaling out based on growing workload.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Monitored system performance to identify potential issues.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Tested new software and hardware prior to deployment.
  • Developed and implemented preventive maintenance procedures.

Education

Master of Science - Computer And Information Sciences

National Univercity, Donetsk, Ukraine
08.1984 - 07.1991

MBA - Business Administration

Chapman University, Prague, Czech Republic
09.2011 - 08.2013

Skills

Application installations

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Certification

Designing a Microsoft Exchange Server 2003 Organization

sport;programming; cars

I learn new and popular programming languages. Sometimes it helps me use them later in projects, deployment activities and daily support.

I love doing sport when time permits. It can be either attending gym or outdoor activities with my family.

I like travelling by car especially during holidays

Timeline

Microsoft Azure Fundamentals

02-2024
Chapman University - MBA, Business Administration
09.2011 - 08.2013
Senior Support Engineer - DHL
02.2008 - Current

Designing a Microsoft Exchange Server 2003 Organization

05-2007
National Univercity - Master of Science, Computer And Information Sciences
08.1984 - 07.1991

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Oleg UstuzinProduct Support Engieer