Noura Ali
Brno-Černovice
Summary
A network engineer enhanced by a good experience in the telecommunications industry and has an academic background in telecommunications & electronics field. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Telecom Egypt
08.2019 - 12.2022
- Responsible for Troubleshoot Customers issues and handling over 50 customer calls per day.
- Cooperate with other support teams, working together to resolve customer issues.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Delivered high-quality training sessions to new hires, fostering a strong understanding of company products and services.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Supported global customers across diverse industries while adapting quickly to evolving technologies.
Computer Science Teacher
Mansoura College Schools
05.2016 - 07.2019
- Enhanced student performance by implementing innovative teaching techniques and strategies.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Organized after-school coding clubs, inspiring creativity and passion for computer science among students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Medical Data Entry Specialist
Agamy Pharmacies
03.2013 - 04.2016
- Responsible of organizing pharmacy stock of medicines by creating sheets of the availability.
- Ordering and buying the needed medicine stocks from the distributors.
- Collecting the daily bills and accounting monthly expenses and profit.
Education
Bachelor of Engineering Technology - Communications And Electronics Engineering
Faculty of Engineering, Mansoura University
01-2013
Skills
Teamwork and Collaboration
Data entry with Microsoft Excel proficiency
Ticket management
Technical expertise
Languages
Arabic
Native language
Arabic
Proficient
C2
English
Intermediate
B1
Czech
Elementary
A2
Certification
Cisco Certified Network Associate (CCNA)
GSM
Personal Information
Title: Communication And Network Engineer
Certifications
01-2018
Timeline
Technical Support Engineer
Telecom Egypt
08.2019 - 12.2022
Computer Science Teacher
Mansoura College Schools
05.2016 - 07.2019
Medical Data Entry Specialist
Agamy Pharmacies
03.2013 - 04.2016
Bachelor of Engineering Technology - Communications And Electronics Engineering
Faculty of Engineering, Mansoura University
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