NKAKA JOY LUPUPA
Prague
Summary
Knowledgeable Administrative professional well-versed in customer relations, producing high-quality reports and presentations. Proven history of success in event coordination, staff supervision, and office workflow management. Utilized Excel, CRM systems, and Microsoft packages to streamline operations and enhance productivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Administrative Assistant
ZARA
11.2023 - Current
- Supported the finance team by processing invoices and expense claims promptly and accurately
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Helped reconcile bank statements and accounts and maintain accuracy and current records
- Assisted with the preparation of monthly financial statements and reports to inform management
- Responding quickly and accurately to all customer inquiries regarding quotes, orders, status requests, and complaints
- Monitoring key financial metrics and presenting findings to shared services and internal stakeholders
- Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
Finance Assistant Intern
International Institute of Tropical Agriculture, IITA
01.2021 - 09.2022
- Maintained accurate, up-to-date financial spreadsheets and databases for reliable reference
- Prepared and posted financial journal entries using technically relevant software
- Gathered and collected all financial information for business and verified accuracy in system
- Reduced reporting errors by implementing internal controls and standardizing financial procedures
- Enhanced financial accuracy by streamlining the monthly closing process and reconciling account discrepancies
- Maintained a high level of compliance with applicable regulations through regular policy reviews and employee training sessions
- Maintained confidentiality when handling sensitive financial information, adhering to ethical guidelines set forth by the company's policies
Customer Administrative Officer
FEIYUE
09.2019 - 08.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Analyzed customer feedback data to identify trends and develop actionable insights for continuous improvement efforts.
- Conducted regular performance reviews with team members, identifying areas for improvement and growth opportunities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Master of Science - Agri-Food Systems And Rural Development
Czech University of Life Sciences
06-2025
Bachelor of Science - Agro Forestry
COPPERBELT UNiVERSITY
10-2017
Skills
- Strong organization
- Microsoft Office
- Month-end reporting
- Invoice processing
- Phone Etiquette
- CRM management
Certification
The Complete Financial Analyst 2024
Udemy
Timeline
Sales Administrative Assistant
ZARA
11.2023 - Current
Finance Assistant Intern
International Institute of Tropical Agriculture, IITA
01.2021 - 09.2022
Customer Administrative Officer
FEIYUE
09.2019 - 08.2020
Bachelor of Science - Agro Forestry
COPPERBELT UNiVERSITY
The Complete Financial Analyst 2024
Udemy
Master of Science - Agri-Food Systems And Rural Development
Czech University of Life Sciences
Similar Profiles
Julia Melo de Morais LunaJulia Melo de Morais Luna
Casual Sales Assistant at ZaraCasual Sales Assistant at Zara
Isabella AnandIsabella Anand
The House Show at ZaraThe House Show at Zara
Kyron TurnerKyron Turner
Retail Sales Associate at ZaraRetail Sales Associate at Zara