Nino Maghalashvili
F&B Manager
Tbilisi
Summary
Professional in food and beverage industry, known for upholding high standards and achieving significant results. Extensive experience in enhancing operational efficiency and elevating customer experiences. Reliable team collaborator with flexible approach to changing demands, specializing in customer service and staff management.
F&B professional with proven track record in managing high-performing teams and driving operational excellence. Skilled in menu development, cost control, and customer service, ensuring top-tier dining experiences. Known for adaptability, effective communication, and results-focused approach that boosts team morale and achieves business goals.
Experienced with operational oversight, staff coordination, and customer service excellence. Utilizes strategic planning to optimize resources and improve service quality. Track record of enhancing guest satisfaction through effective team leadership and process improvements.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Waitress
Tbilisi Marriott Hotel
- I was working 7 year as a waitress and 2 year as a shift leader
F/B Supervisor
Hotel Gallery Palace
04.2017 - 05.2017
Restaurant Manager
Hotel Biography
06.2017 - 03.2020
- My responsibilities include staff training, defining their duties, creating their schedule, creating a menu, and inventory accounting
F/B Manager at Falestra Restaurant
Axis Towers Hospitality
09.2023 - 01.2024
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
F/B Manager at Theory Dining Hotel and Restaurant
Vintage Development
02.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Bachelor - Humanitarian Sciences
Georgian Technical Univesity
Tbilisi, Georgia 04.2001 -
Skills
Team leadership
Multitasking
Labor management
Hospitality management
Food and beverage operations
Problem-solving
Menu development
Cost control
Waste reduction
Operations oversight
Service delivery management
Critical thinking
Personal Information
- Place of Birth: Georgia
- Date of Birth: 12/05/87
- Gender: Female
- Nationality: Georgian
- Driving License: B
- Marital Status: Married
Trainingcertificates
- Marriott Hospitality and Service Training Program
- Glenmorangie Training
- First Aid at Work - Tbilisi Marriott Hotel
Timeline
F/B Manager at Theory Dining Hotel and Restaurant
Vintage Development
02.2024 - Current
F/B Manager at Falestra Restaurant
Axis Towers Hospitality
09.2023 - 01.2024
Restaurant Manager
Hotel Biography
06.2017 - 03.2020
F/B Supervisor
Hotel Gallery Palace
04.2017 - 05.2017
Bachelor - Humanitarian Sciences
Georgian Technical Univesity
04.2001 -
Waitress
Tbilisi Marriott Hotel
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