Nina Begić
Svetice 34, 10 000 Zagreb,,Croatia
Summary
Master student of International Relations. Through my past work experience I learned how to become a responsible, flexible and reliable worker.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Customer Service Advisor - HBO
Concentrix + Webhelp
Prague, Czechia
04.2024 - Current
- Provided Customer Service
- Coordinated the transition from HBO Max to Max
- Offered technical assistance and addressed daily operational issues
Member of the Electoral Committee
Croatian Elections
05.2021 - 06.2024
- Monitored the voting process in several elections between 2021 and 2024
- Verified voter identification and eligibility
- Counted and processed ballot papers, ensured ballot secrecy
Intern
Embassy of the Republic of Croatia
Prague, Czechia
05.2023 - 11.2023
- Prepared reports and analyses on economic, political and cultural topics
- Participated in preparations of high-level visits
- Gained knowledge on diverse aspects of embassy operations
Receptionist
Njivice Hotels and Camp Resort
Njivice, Croatia
07.2019 - 08.2019
- Provided Customer Service, processed check-ins and check-outs
- Answered phone calls, managed appointments and travel arrangements
- Worked in an exchange office and handled cash transactions
Checkroom Attendant, Hostess
Teatar Exit
Zagreb, Croatia
11.2018 - 06.2019
- Event preparation
- Processed tickets, stored personal belongings of the guests
- Maintained order in the theatre
Education
Bachelor of Arts - International Relations
Libertas International University
10.2017 - 07.2021
Master of Arts - International Relations
Charles University
09.2021 - Current
Skills
Problem-solving, dispute resolution, good communication and organisation skills, computer skills, customer service, adaptability, teamwork skills
Timeline
Customer Service Advisor - HBO
Concentrix + Webhelp
04.2024 - Current
Intern
Embassy of the Republic of Croatia
05.2023 - 11.2023
Master of Arts - International Relations
Charles University
09.2021 - Current
Member of the Electoral Committee
Croatian Elections
05.2021 - 06.2024
Receptionist
Njivice Hotels and Camp Resort
07.2019 - 08.2019
Checkroom Attendant, Hostess
Teatar Exit
11.2018 - 06.2019
Bachelor of Arts - International Relations
Libertas International University
10.2017 - 07.2021
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