Summary
Overview
Work History
Education
Skills
Strengths
Timeline
Generic
NI KOMANG SUARNIASIH

NI KOMANG SUARNIASIH

Front Office
Prague,10

Summary

Front Desk Agent Customer Service


Overview

13
13
years of professional experience
4
4
Languages

Work History

Front Desk Agent Customer Service

NH Collection Carlo IV
06.2023 - Current
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Reservation and Sales Officer

Bauer Hotel Group CZ
05.2022 - 04.2023
  • Provided customers with information about availability and pricing.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolved various issues and discrepancies for customers.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
  • Generated and reported performance metrics to management to inform decision-making.
  • Updated reservation records with high accuracy, maintaining integrity of booking information.
  • Enhanced customer loyalty by creating rewards program for frequent travelers, encouraging repeat business.

Sales Relationship Officer/BDM

BNI Bank Negara Indonesia
05.2012 - 01.2019
  • Arranging sales visits with prospective clients, maintaining proper sales and performance records
  • Reporting sales results, account portfolio management within assigned book of business (accounts +200 acc./ in annual book)
  • Increase retention loyalty by cross-selling additional products, or upsell services
  • Clients relationship management in conjunction with other internal units and Marketing Representatives as necessary in order to maintain existing accounts and developing new business
  • Developing and implementing best practices in the areas of Account and Portfolio Management
  • Monitoring account retention, new business, retention ratio Training and marketing development of staff, public presentation
  • Knowledge of bank industry information, products and competitors
  • Work with peers to maximise business opportunities and profitability within the department; active knowledge sharing within other Sales teams and Operations teams
  • This included sharing market information, marketing sources and cross selling opportunities on daily basis
  • Implemented CRM tools to better track sales opportunities and customer interactions.

Education

Bachelor/Bc - Hospitality Management

University Dhyana Bali
Denpasar, Bali
01.2007 - 1 2011

Sales Marketing

Indonesia Stock Exchange
Denpasar, Bali
01.2012 - 1 2019

Skills

Experience with CMS implementation

Prospective client outreach

Customer relationship management

Excel proficiency

Proficient in FIDELLIO

Key performance indicators

Proficient in Excel data analysis

Proficient in MS Office

Strategic portfolio oversight

SAP software proficiency

Supply chain optimization tool expertise

Skilled in OPERA application usage

Strengths

  • Detail-oriented, Attention to accuracy and thoroughness in handling guest data and operational procedures.
  • Strong Communication Skills, Effective communication with guests and staff to ensure excellent service and guest satisfaction.
  • Sales Expertise, Proven track record in achieving sales targets and building strong client relationships.
  • Team Collaboration, Collaborating with peers to maximize business opportunities and profitability, Sales Marketing.
  • Soft Skills (Leadership ,Communications, Problem Solving )
  • Technical Skills (Data analysis,Software Development, Financial Modeling)
  • Personal Trait (Adaptability,Creativity)

Timeline

Front Desk Agent Customer Service

NH Collection Carlo IV
06.2023 - Current

Reservation and Sales Officer

Bauer Hotel Group CZ
05.2022 - 04.2023

Sales Relationship Officer/BDM

BNI Bank Negara Indonesia
05.2012 - 01.2019

Sales Marketing

Indonesia Stock Exchange
01.2012 - 1 2019

Bachelor/Bc - Hospitality Management

University Dhyana Bali
01.2007 - 1 2011

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