Neal Bartram
Praha
Summary
Accomplished executive with a proven track record at ICON Communication Centres, adept in process optimization and fostering customer loyalty. Spearheaded systems deployment that expanded market share and streamlined operations, leveraging skills in operational management and data analysis. Demonstrated leadership in mentoring teams towards achieving operational excellence and exceeding fiscal targets.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Head of Global Client Solutions
Yoummday GmbH
Prague
09.2023 - 09.2024
- Expanded market share by identifying new business opportunities and establishing strong partnerships.
- Developed key account relationships, resulting in long-term customer loyalty and repeat business.
- Collaborated with cross-functional teams to develop effective product launch strategies, accelerating market penetration.
- Developed new business opportunities by identifying and targeting high-potential prospects.
Chief Operating Officer
ICON Communication Centres
Prague
03.2021 - 09.2023
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
Business Unit Director
ICON Communication Centres
Prague
06.2013 - 03.2021
- Streamlined internal processes by introducing digital tools that increased efficiency in communication, reporting, and project management.
- Optimized resource allocation with a focus on efficiency, reducing operational costs while maintaining high-quality output.
- Increased overall business unit performance by implementing strategic initiatives and driving operational excellence.
- Managed budget planning and financial forecasting, consistently meeting or exceeding fiscal targets set by the organization.
Business Unit Manager
ICON Communication Centres
Prague
09.2012 - 06.2013
- Increased efficiency by implementing new business unit strategies and streamlining operations.
- Balanced risk management with strategic objectives to optimize overall business performance outcomes.
- Managed budgets and resources effectively to achieve financial goals and maximize profitability.
- Communicated regularly with executive leadership regarding progress updates, challenges, and achievement highlights within the unit.
Project Manager
ICON Communication Centres
Prague
07.2011 - 09.2012
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Customer Service Manager
ICON Communication Centres
Prague
10.2010 - 07.2011
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Inside Sales Representative
ICON Communication Centres S.r.o
Prague
01.2010 - 10.2010
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Education
Bachelor of Arts - Environmental Management And Policy
University Of Pittsburgh
Pittsburgh, PA06.2003
Skills
- Systems implementation
- Process optimization
- Problem-Solving and Critical Thinking
- Budget management and financial analysis
- Contract negotiation
- Active Listening
- Decision-Making
- Customer experience optimization
- Global multilingual project management
- Driving Employee Engagement
Accomplishments
- Gold award from ECCCSA for most effective implementation of technology back to back in 2018 and 2019
Certification
- Prince II certification for project management
Timeline
Head of Global Client Solutions
Yoummday GmbH
09.2023 - 09.2024
Chief Operating Officer
ICON Communication Centres
03.2021 - 09.2023
Business Unit Director
ICON Communication Centres
06.2013 - 03.2021
Business Unit Manager
ICON Communication Centres
09.2012 - 06.2013
Project Manager
ICON Communication Centres
07.2011 - 09.2012
Customer Service Manager
ICON Communication Centres
10.2010 - 07.2011
Inside Sales Representative
ICON Communication Centres S.r.o
01.2010 - 10.2010
Bachelor of Arts - Environmental Management And Policy
University Of Pittsburgh