Ndah Akuro
Food Science Technologist
Prague
Summary
Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties.
Overview
11
11
years of professional experience
Work History
Food Service Worker
KFC Kacerov
01.2023 - Current
- Prepare sandwiches with precision and attention to detail
- Guarantee strict compliance with set standards and deliver excellent customer service
- Maintain cleanliness by washing and sanitizing utensils
- Execute thorough cleaning and disinfection of trays and tables
- Conduct inspections and ensure food freshness by regularly checking labels
- Achieved and sustained 98% on-time delivery record even during peak periods
- Increased customer satisfaction by providing exceptional customer service
- Enhanced overall customer experience in cooperation with teams
- Contributed to cleanliness and operational efficiency of facilities.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Learned other teammates' work tasks to train as backup.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Increased daily sales by upselling menu items based on customer preferences.
- Participated in regular trainings to stay current on industry best practices and trends.
Line Cook
Hard Rock Cafe
04.2022 - 10.2022
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and organized kitchen stations to promote team efficiency.
- Developed strong communication skills by coordinating effectively with front-of-house staff during busy shifts.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Monitored cooking equipment temperatures, ensuring optimal performance and consistent results for all dishes served.
- Reduced cross-contamination risks by strictly adhering to sanitation protocols when handling allergens.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Checked food temperature regularly to verify proper cooking and safety.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Plated and presented all dishes to match established restaurant standards.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
Teacher of Food Science and Nutrition
Wisdom Comprehensive Bilingual Institute
09.2018 - 06.2021
- Instructed secondary school students in food science and nutrition curriculum
- Managed student grievances and concerns in role of Class Mistress
- Orchestrated various social events to foster vibrant school community
- Performed various administrative duties and served as Secretary for Teacher's Social Union 'Mutuelle'
- Inspired students towards advanced studies in food science and technology, resulting in numerous graduates
- Attained 100% pass rate in both Ordinary and Advanced Level GCE examinations for 2020 and 2021
- Cultivated strong rapport with students and contributed to overall academic excellence
- Received two merit attestations for exemplary dedication as Teacher.
Customer Service Representative
Queen Bazaar Textile
01.2017 - 08.2018
- Generated reports on customer feedback and trends, identified areas for improvement, and proposed appropriate solutions
- Provided constructive feedback and suggestions for process improvements based on customer interactions and feedback
- Addressed diverse customer inquiries via phone and in-person interactions
- Resolved logistical challenges and facilitated order placements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Quality Control, Assurance, and Production Manager
FoodCo LTD Cameroon
01.2014 - 01.2016
- Orchestrated dairy product productions to align with customer demands
- Managed customer grievances with sensitivity and understanding
- Engaged in meetings and formulated innovative procedures
- Provided comprehensive client support via phone, email, and in-person interactions
- Ensured food safety through vigilant monitoring of production processes
- Successfully expanded market presence from local to nationwide scope, encompassing Douala, Yaoundé, and various urban centres across Cameroon
- Boosted staff morale through salary increments and improved working conditions
- Devised and implemented robust HACCP strategy for company.
Education
Master's Degree - Agri-food Systems And Rural Development
Czech University of Life Science
Prague, Czech Republic06.2024
Bachelor of Technology - Food Science & Technology
College of Technology (COLTECH), The University of Bamenda
Skills
Food Safety & Sanitation
Quality Assurance & Control
Customer Satisfaction & Support
Product Development
Regulatory Compliance
Food Analysis & Testing
Packaging & Preservation
Cross-functional Collaboration
Ingredient Sourcing & Evaluation
Microsoft Office 365 (Word, PowerPoint, Outlook, Excel, and Teams)
City
Bamenda
Professional Development
- ISO 22000 and ISO 2009
- Hazard Analysis and Critical Control Point (HACCP)
- Good Manufacturing Practice (GMP)
- Good Hygienic Practices (GHP)
- IELTS Certificate
- Level 2 HACCP Training, Training Express
Personal Information
- Date of Birth: 07/01/93
- Gender: Female
- Nationality: Cameroonian
- Marital Status: Single
Languages
meta lanuage
Native language
English
Advanced
C1
French
Upper intermediate
B2
Timeline
Food Service Worker
KFC Kacerov
01.2023 - Current
Line Cook
Hard Rock Cafe
04.2022 - 10.2022
Teacher of Food Science and Nutrition
Wisdom Comprehensive Bilingual Institute
09.2018 - 06.2021
Customer Service Representative
Queen Bazaar Textile
01.2017 - 08.2018
Quality Control, Assurance, and Production Manager
FoodCo LTD Cameroon
01.2014 - 01.2016
Master's Degree - Agri-food Systems And Rural Development
Czech University of Life Science
Bachelor of Technology - Food Science & Technology
College of Technology (COLTECH), The University of Bamenda