Natalia Sternalska

- Contract drafting, negotiation, and execution
- Compliance with legal and regulatory requirements
- Vendor and stakeholder management
- Procurement and supply chain contracts
- Contract lifecycle management
- Dispute resolution and claims management
- Cross-functional collaboration
- Strong analytical and problem-solving skills
- Lead end-to-end contract lifecycle management, including drafting, reviewing, and negotiating complex agreements.
- Ensure compliance with legal, financial, and operational requirements, reducing risks and liabilities.
- Collaborate with internal stakeholders to align contract terms with business objectives.
- Manage contract disputes and claims, providing strategic resolutions.
- Optimise contract processes to improve efficiency and reduce turnaround times.
- Assisted in contract negotiations and legal compliance.
- Reviewed agreements to identify risks and opportunities.
- Maintained contract records and ensured timely renewals.

As an expeditor in logistics I coordinated, and accelerated the movement of goods by ensuring timely procurement, production, and delivery.

I tracked shipments, resolved delays, and communicated with suppliers and transportation teams to keep operations running smoothly.

1. A 3rd party Vendor Management - overseen relationships with suppliers, ensured contracts, performance, and costs align with business needs. Monitored compliance, and optimised vendor performance for efficiency and quality.

2. A logistics specialist - I coordinated the transportation, storage, and distribution of goods, ensuring efficient supply chain operations.

Being a customer service specialist I handled customer inquiries, resolved issues, and provided support through various channels, ensuring a positive customer experience.

An Order-to-Cash (O2C) Specialist - I managed the entire order processing cycle, from receiving customer orders to ensuring payment collection. My key responsibilities included:

- Processing and validating customer orders
- Coordinating with supply chain and logistics teams for order fulfillment
- Generating invoices and ensuring accurate billing
- Monitoring accounts receivable and following up on payments
- Resolving customer inquiries and disputes related to orders and payments
- Ensuring compliance with company policies and financial regulations

As a Payables Specialist I managed vendor invoices, processed payments, reconciled accounts, and ensured accurate financial records.

I was verifying billing details, resolved discrepancies,

and maintained compliancy with company policies

and accounting standards.

In an Accounts Receivable Specialist role I managed incoming payments, invoiced customers, tracked outstanding balances, and ensured timely collections to maintain cash flow.

I reconciled accounts, resolved billing discrepancies,

and collaborated with other departments to improve payment processes.

Working as an international freight forwarder I was responsible to arrange the shipment of goods across borders on behalf of importers and exporters.

Handled logistics, documentation, customs clearance,

and transportation via air, sea, rail, or road, ensuring efficient and compliant delivery.

Being Customer Service and Relations Specialist I handled customer inquiries, resolved issues, and ensured a positive customer experience.

I built strong relationships, addressed concerns efficiently, and enhance customer satisfaction

and loyalty.

As a Loans Agents Supervisor I led 19 people in a different cities located in Poland. I had to oversee loan agents, ensure they met sales targets, follow regulations, and provide excellent customer service.

I trained staff, monitored performance, and resolved client issues to maintain smooth loan processing.

Do what many people don't like doing for themselves: figure out how to manage their money. Meet with clients and then helping them determine budgeting plans, investing decisions, insurance needs, and other financial to-dos,

as well as more personal ones such as buying a home

or retiring.

As a supervisor of bank advisors I overseen financial team (9 people), ensured they met sales targets, provided excellent customer service, and complied with banking regulations. I provided them a training, monitored performance, and supported in delivering financial solutions to clients.

Suggest and render financial services to the clients based on their financial situation.

That includes selling bank products (eg. loans, mortgages, debit and credit cards, insurances) and customer service.