Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Nahom Tesfaye

Nahom Tesfaye

Prague 3

Summary

Adept at balancing leadership and teamwork skills, I significantly enhanced customer satisfaction and retention at Tom's Burgers and Tivoli Hotel. My expertise in financial management and commitment to exceptional service foster a welcoming atmosphere, driving positive guest experiences and operational efficiency.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

1
1
year of professional experience

Work History

Waitress,bartender and Cashier

Tom's Burgers
12.2023 - Current
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • WI take pride in delivering exceptional customer service. I greet every
    guest with a warm smile, ensuring they feel welcomed and valued
    from the moment they arrive. I carefully listen to each order,
    accommodating special requests and ensuring accuracy to
    enhance the dining experience. My goal is to make every customer
    feel cared for, responding to any issues with patience and problem solving
    skills.
    I work efficiently under pressure, managing multiple tables and tasks
    while maintaining a friendly and calm demeanor. By recommending
    dishes or drinks, I help elevate the experience and make it more
    enjoyable for guests. Cleanliness and organization are key, and I
    ensure that the dining environment reflects a high standard.
    I aim to provide more than just service, I want to create a welcoming
    atmosphere where customers can relax, enjoy their meal, and leave
    with a positive experience, eager to return. elcomed customers and helped determine their needs.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Reviewed and approved employee schedules and timesheets.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Backed up servers by setting up trays and completing some food deliveries.

Hotel Security Guard

Tivoli Hotel
12.2023 - 07.2024
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Collected room deposits, fees, and payments.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Trained new staff members in customer service techniques and hotel operations.
  • Monitored hotel's budget and financial records.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.

Education

High School Diploma -

Microlink Information Technology College
Addis Abeba Ethiopia
11-2021

Skills

  • Parking enforcement
  • National security
  • Balance reporting
  • Leadership skills
  • Database Application
  • Tracking expenses
  • Account closing
  • Registration processing
  • Financial management
  • Night audit reports
  • Microsoft office
  • Front desk operations
  • Database Application
  • Teamwork Skills

Languages

amharic
Native language
English
Upper intermediate
B2
Czech
Intermediate
B1

Timeline

Waitress,bartender and Cashier

Tom's Burgers
12.2023 - Current

Hotel Security Guard

Tivoli Hotel
12.2023 - 07.2024

High School Diploma -

Microlink Information Technology College

Similar Profiles

CREATE PROFILE
Nahom Tesfaye