Summary
Overview
Work History
Education
Skills
Languages
Personal interests
Timeline
Generic
MSc. Barbora Jechová

MSc. Barbora Jechová

Summary

Accomplished entrepreneur with a proven track record of managing micro business operations and providing outstanding customer service for 8 years. Expert in resolving critical situations, with a strong focus on achieving results and delivering practical solutions. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Passionate about learning and a steadfast commitment to personal and professional growth.

Overview

8
8
years of professional experience

Work History

Customer Care Specialist

Blahobyty & Prague Days
04.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Micro Business Owner

Cupcakes Barbora Jechová
10.2015 - Current

I started my own business when I was 18 years old. Since 2015, I have been in the confectionary production business, specialized on cupcakes. I stand not only for the position of confectioner, but also manager, marketer, I manage all social medias, promote my product and brand and also communicate and meet with my customers.

  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Manager & Customer Care Representative

Mauritius Vibrations
10.2022 - 04.2023
  • Managed family business in Mauritius in tourism field (Whales & dolphins observation)
  • Developed and maintained relationships with clients and communicated with them every day.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved marketing to attract new customers and promote business.
  • Took care of all the social medias platforms.

Education

Master of Science - Economics And Management

University of Pardubice
Pardubice, Czech Republic
06.2022

Bachelor of Science - Management of Small And Medium Entreprises

University of Pardubice
Pardubice, Czech Republic
06.2020

High School Diploma -

J.K.Tyl High School
Hradec Králové, Czech Republic
05.2016

Skills

  • Drivers license type B - active driver
  • MS Office (Word, Excel, Powerpoint)
  • Time management, great organizational skills
  • Excellent and professional communication
  • Social medias
  • Doing business in the Czech republic and abroad

Languages

Czech
Native language
English
Proficient
C2
Portuguese
Intermediate
B1
Spanish
Elementary
A2

Personal interests

Traveling, surf, rollerskating, baking and dancing

Timeline

Customer Care Specialist

Blahobyty & Prague Days
04.2023 - Current

Manager & Customer Care Representative

Mauritius Vibrations
10.2022 - 04.2023

Micro Business Owner

Cupcakes Barbora Jechová
10.2015 - Current

Master of Science - Economics And Management

University of Pardubice

Bachelor of Science - Management of Small And Medium Entreprises

University of Pardubice

High School Diploma -

J.K.Tyl High School
MSc. Barbora Jechová