Monika Králová
Praha 6
Summary
Dynamic Customer Experience Order Management Specialist with proven expertise in ERP systems and data analysis at Anheuser-Busch InBev. Skilled in optimizing order processing and enhancing customer communication, I excel in team collaboration and troubleshooting, consistently delivering accurate results and visibility over customer orders while meeting SLA and KPI objectives.
Overview
15
15
years of professional experience
Work History
Customer Experience Order Management Specialist
Anheuser-Busch InBev
12.2021 - 03.2025
- Captured all changes coming from customers, consumers
and internal departments and processed them accurately
in all relevant systems according to ABI procedures. - Participated in team projects and provided SLA, KPI and
Excellence Program dashboard trackers. - Managed incoming orders received by ERP/SAP, EDI
interface, Salesforce and email. Captured all changes coming from - Delivered visibility over customer orders, pending issues
and possible risks by creating regular reports and
participating in weekly operational calls with relevant ABI
teams and customers. - Trained newcomers and provided backup to other team
members.
ERP Logistics Export Expert
Anheuser-Busch InBev
10.2014 - 12.2019
- Act as a key user for ERP/SAP Logistics, supporting system enhancements and troubleshooting.
- Conduct end-to-end testing for ERP Production processes, ensuring system reliability and performance.
- Collaborate with stakeholders to implement new markets into the ERP scope.
- Analyze business requirements and translate them into system functionalities
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Work closely with IT teams, vendors, and business units to optimize ERP Logistics processes.
- Proven ability to learn quickly and adapt to new situations.
Back / Front Office Specialist
Anheuser-Busch InBev
07.2010 - 09.2014
- Managed incoming orders received by ERP/SAP, EDI
interface, Salesforce and email. - Captured all changes coming from customers, consumers
and internal departments and processed them accurately
in all relevant systems according to ABI procedures. - Participated in team projects and provided SLA, KPI and
Excellence Program dashboard trackers.
Education
Bachelor of Science - Finance A Management
Vysoka Skola Ekonomie A Managementu
Prague01-2012
High School Diploma -
Business School
Prague06-2002
Skills
- Order processing
- ERP systems
- Data analysis
- Customer communication
- SLA tracking
- KPI monitoring
- Team collaboration
- System troubleshooting
Languages
Czech
Native or Bilingual
English
Professional Working
Spanish
Limited Working
German
Elementary
Timeline
Customer Experience Order Management Specialist
Anheuser-Busch InBev
12.2021 - 03.2025
ERP Logistics Export Expert
Anheuser-Busch InBev
10.2014 - 12.2019
Back / Front Office Specialist
Anheuser-Busch InBev
07.2010 - 09.2014
Bachelor of Science - Finance A Management
Vysoka Skola Ekonomie A Managementu
High School Diploma -
Business School
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