Family, sports, animals
Monika Černíková
Shop Assistent
Horni Redice
Summary
Dynamic retail professional with a proven track record at Action Retail Czech s.r.o., excelling in customer service and relationship building. Adept at cash handling and team collaboration, I consistently optimized store operations and enhanced customer satisfaction through effective communication and problem-solving skills. Committed to achieving sales goals and fostering a positive shopping environment.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Retail Shop Assistant
Action Retail Czech S.r.o.
Pardubice, Pardubice District
03.2023 - Current
- Collaborated with team members to optimize store operations and achieve sales goals consistently.
- Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
- Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
- Assisted with inventory management, ensuring accurate tracking and timely replenishment of stock.
- Assisted in training new employees on store policies, procedures, and best practices for success in their roles.
- Remained calm and composed in tense situations involving angry or upset customers.
- Helped managers with daily checklists and last-minute requirements.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Shop Assistant
Lidl
Pardubice, Pardubice District
07.2022 - 02.2023
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Arts - History
University
Pardubice 09.2022 - Current
Skills
Store maintenance
Teamwork
Cleanliness
Relationship building
Customer service
Customer engagement
Cash handling
Adaptability and flexibility
Team collaboration
Friendly and helpful
Additional Information
Group B driver's license
Interests
Timeline
Retail Shop Assistant
Action Retail Czech S.r.o.
03.2023 - Current
Bachelor of Arts - History
University
09.2022 - Current
Shop Assistant
Lidl
07.2022 - 02.2023
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