Mohamed Ismail
IT Recruitment Partner | HR Partner | Hospitality | Entertainment | Event Management | Digital Marketing
Prague
Summary
General Manager at Digital Trans4ormation s.r.o., a company that provides business-first solutions for clients who want to embrace flexibility and productivity. With over 20 years of experience in the hospitality technology and entertainments industry, I have a proven track record of driving growth, profitability, and exceptional service through the power of technology. My core competencies include digital transformation, business analysis, hospitality auditing, business ethics, business research, competitive strategies, customer relationship management, hospitality technology implementation, operations management, human resources management, leadership and business development, online marketing, project management, technology competitive advantage, and ICT development. I am also certified as a PPZ - CNB, ITIL4, and Scrum Master. My mission is to empower businesses and their workforce for optimal efficiency and performance. I am always open to connect and collaborate with like-minded professionals who share my, passion for innovation and excellence. Customer-oriented General Manager many years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
25
25
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
Work History
General Manager
Digital Trans4ormation s.r.o.
3 2023 - Current
- General Manager at Digital Trans4ormation s.r.o., company that provides business-first solutions for clients who want to embrace flexibility and productivity
- With over 20 years of experience in the hospitality technology and entertainments industry, I have a proven track record of driving growth, profitability, and exceptional service through the power of technology.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Managed budget implementations, employee evaluations, and contract details
- Developed and implemented strategies to increase sales and profitability
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
Ass.Vice President Customer Service
King's Resort
10.2019 - 02.2023
- Results-driven Assistant Vice President of Guest Relations in the Gaming Industry
- Responsible for driving growth, profitability, and exceptional guest experiences.
- Hired and managed 8 new managers to drive business growth
- Increased sales $500 000 through aggressive sales program overhaul, market campaigns, and new product launches
Hospitality Manager
Corinthia Group
04.2019 - 09.2019
- Accomplished Operations Manager | Successfully managed day-to-day operations of a 540-room facility.
Business Development Manager
MetLife
09.2018 - 08.2019
- Provided expert guidance and made critical product decisions for business partners
- Deep understanding of insurance offerings, regulations, and market trends.
Resident Manager
Letna Garden Suites
05.2019 - 07.2019
- Managed a portfolio of 35 luxury suites in an Apartments Hotel, operating at a 4-star level, located in a unique city center location.
Rooms Division Consulting
CPI Hotels
02.2019 - 03.2019
- Led the successful integration and swapping of Property Management Systems (PMS) from Opera to Protel.
Director Of Rooms
King's Resort
08.2017 - 09.2018
- Took full responsibility for rooms operation, including but not limited to: Front Office, Housekeeping, Technology Launches, Quality Improvement, Staff Training and Development, Sales Strategy, Operational Efficiency, Payment Methods.
Front Office Manager
Autograph Collection
02.2017 - 08.2017
- Full responsibility for front-of-house operation, including the management of the Front Office and Housekeeping departments.
Duty Manager
Four Seasons Hotels and Resorts
05.2013 - 01.2017
- Responsible for the daily operation of the Front Office, including Reception, Concierge, Bell and Door, and Health Club, ensuring seamless guest experiences.
Hotel Manager (Night)
Four Seasons Hotels and Resorts
03.2008 - 05.2013
- Full responsibility for the overnight operation of the hotel, acting as the senior manager for all departments.
Front Office Supervisor
Four Seasons Hotels and Resorts
03.2007 - 03.2008
- Play a central role as a member of the Front Office Team, dedicated to providing guests with a smooth arrival and departure experience.
Beverage Manager
Four Seasons Hotels and Resorts
05.2001 - 07.2002
- Responsible for scheduling staff and managing profit and loss (P&L) for the beverage department.
Assistant Restaurant Manager
Mövenpick Hotels & Resorts
03.1999 - 05.2001
- Ensured adherence to standard operating procedures in all emergency situations and managed profit and loss (P&L) for the beverage department.
Education
Bachelor of Art (B.A) - School of Social Sciences, Business & Law
Teesside University
Middlesbrough 01.2012 - 04.2016
Higher National Diploma in Business Management - International Business
Prague City University
Prague, 10 09.2012 - 05.2015
Bachelor's degree - Electrical, Electronic and Communications Engineering Technology/Technician
Benha University
Egypt 09.1996 - 05.1999
Skills
True
Operations Management
Customer Relationship Management
Team Leadership
Project Management
Business Development
Budget Analysis
Contract Negotiations
Client Relations
Financial Administration
Recruitment
Branding
Certification
ITIL 4 Fundamentals - Essentials of IT Service Management, 07/04/2023, Alison, AC-5554-32460225, https://alison.com/certification/check/%242y%2410%24Q1nsY7h2gBx5rNlHGCkseOK8qdoJDcNaXguCMrD8ZgA45SyBPmfC
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Resolved product issue through consumer testing.
Languages
Arabic, English, Czech
Native language
Italian
Upper intermediate
B2
Spanish
Intermediate
B1
German
Intermediate
B1
Timeline
Ass.Vice President Customer Service
King's Resort
10.2019 - 02.2023
Resident Manager
Letna Garden Suites
05.2019 - 07.2019
Hospitality Manager
Corinthia Group
04.2019 - 09.2019
Rooms Division Consulting
CPI Hotels
02.2019 - 03.2019
Business Development Manager
MetLife
09.2018 - 08.2019
Director Of Rooms
King's Resort
08.2017 - 09.2018
Front Office Manager
Autograph Collection
02.2017 - 08.2017
Duty Manager
Four Seasons Hotels and Resorts
05.2013 - 01.2017
Higher National Diploma in Business Management - International Business
Prague City University
09.2012 - 05.2015
Bachelor of Art (B.A) - School of Social Sciences, Business & Law
Teesside University
01.2012 - 04.2016
Hotel Manager (Night)
Four Seasons Hotels and Resorts
03.2008 - 05.2013
Front Office Supervisor
Four Seasons Hotels and Resorts
03.2007 - 03.2008
Beverage Manager
Four Seasons Hotels and Resorts
05.2001 - 07.2002
Assistant Restaurant Manager
Mövenpick Hotels & Resorts
03.1999 - 05.2001
Bachelor's degree - Electrical, Electronic and Communications Engineering Technology/Technician
Benha University
09.1996 - 05.1999
General Manager
Digital Trans4ormation s.r.o.
3 2023 - Current
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