Miroslava Ondrova
Bitozeves 41, Louny
Summary
Knowledgeable, detail-orientated professional with over 10 years of administrative and customer service experience. Reliable and collaborative team member, dedicated to succeed and contribute to company success. In addition to that, experienced empathetic care worker with compassionate approach, helping clients with self-care and providing companionship.
Overview
17
17
years of professional experience
Work History
Carer Worker
Menorcare
08.2022 - 10.2022
- Improved patients well-being by providing compassionate and attentive care.
- Assisted with preparing daily meals, grocery shopping, household tasks (laundry, cleaning).
- Supported patients undertake personal hygiene tasks, operating bed hoists, providing bed baths.
Clerical Exam Marker/Verifier/Monitor
Cambridge University Press & Assessment DC10
11.2018 - 06.2022
- Marked candidate scripts accurately following instructions from mark schemes
- Identified errors and error related issues and reported to supervisors for resolution
- Recorded output details daily as explained by team leader on daily record sheets
- Entered numerical data into databases in timely, accurate manner.
Holiday Advisor
Island Cottage Holidays
09.2017 - 06.2018
- Organised all holiday matters from beginning to end, including booking ferry tickets and accommodation
- Helped customers by knowledgeably answering enquiries, such as availability and cost
- Addressed customers' questions, problems and complaints via phone
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion.
Office Administrator / Receptionist
Knoll House Hotel
03.2007 - 08.2017
- Greeted clients and customers promptly and professionally, offering friendly, knowledgeable support
- Answered phones politely and professionally, dealing with matters including bookings and general queries
- Provided high level of administrative support, including copying, faxing, and document distribution
- Maintained efficient filing systems and customer database protocols
- Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams
- Independently managed customer issues and complaints, resolving promptly to avoid ongoing conflicts.
Carer
Private Household
04.2015 - 07.2017
- Provided meaningful, individualised support and companionship to a client with severe multiple sclerosis
- Helped client with personal hygiene tasks, including washing, bathing, toileting and laundry
- Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.
Housekeeper
Knoll House Hotel
03.2006 - 10.2006
- Carried out routine morning duties for reliable and consistent schedule.
Education
Master Degree - Linguistics
Silesian University
Opava, Czechia09.2005
Training Programme - Journalism
Geographic Magazine Koktejl, Czech Press S.r.o
Usti Nad Labem, Czechia06.2000
Skills
- Multilingual
- PC proficient
- Detail oriented and self-motivated
- Strong interpersonal skills
Languages
English
Full Professional
Spanish
Full Professional
Czech
Native or Bilingual
Slovak
Full Professional
Community Service
- Organic Farmstay, Mastatal, Costa Rica, 02/2014 - 03/2014
- Bally Vaughan Animal Sanctuary, Avondale, Harare, 01/2013 - 03/2013
- Children's Resource Centre, Thulo Barku, Langtang National Park, 01/2010 - 02/2010
Timeline
Carer Worker
Menorcare
08.2022 - 10.2022
Clerical Exam Marker/Verifier/Monitor
Cambridge University Press & Assessment DC10
11.2018 - 06.2022
Holiday Advisor
Island Cottage Holidays
09.2017 - 06.2018
Carer
Private Household
04.2015 - 07.2017
Office Administrator / Receptionist
Knoll House Hotel
03.2007 - 08.2017
Housekeeper
Knoll House Hotel
03.2006 - 10.2006
Master Degree - Linguistics
Silesian University
Training Programme - Journalism
Geographic Magazine Koktejl, Czech Press S.r.o
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