Miroslav Jenšík
Senior Technical Support Specialist
U Křížku 144, Rostoklaty,Czech Republic
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Senior Technical Support Specialist
AVAST Software
Prague
04.2010 - Current
- Provided exceptional customer service by consistently exceeding expectations in resolving technical challenges.
- Improved customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Developed comprehensive documentation to assist team members in troubleshooting complex technical problems.
Technical Consultant
Infocall S.r.o.
Prague
05.2003 - 04.2010
- Provided technical support to end customers and service partners through Hewlett Packard s.r.o. for Czech Republic and Slovakia.
- Solve more complex hardware and software issues.
- Qualified to handle repairs for both warranty and post-warranty HP products, with specialization in IPG products (Laserjet, Designjet, Scanjet) since 2008.
Civil Service
ČSOP Vlašim
01.2002 - 05.2003
Education
DiS. - Computer Engineering
VOŠ Jihlava
Jihlava, Czechia 09.1998 - 09.2001
Matriculation Examination - Control And Digital Electronics Technician
ISŠT Benešov
Benešov, Czechia 09.1994 - 06.1998
Skills
Technical issues analysis
undefinedHobbies
Sports - Swimming, yoga, cycling, rafting
Volunteer firefighter
Fire Sport
Timeline
Senior Technical Support Specialist
AVAST Software
04.2010 - Current
Technical Consultant
Infocall S.r.o.
05.2003 - 04.2010
Civil Service
ČSOP Vlašim
01.2002 - 05.2003
DiS. - Computer Engineering
VOŠ Jihlava
09.1998 - 09.2001
Matriculation Examination - Control And Digital Electronics Technician
ISŠT Benešov
09.1994 - 06.1998
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