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Experienced and results-driven Senior Technical Support Specialist with a proven track record of providing expert solutions. Skilled in utilizing technical and analytical abilities to address complex challenges. Adept at collaborating with cross-functional teams, including engineering, to deliver timely resolutions to emerging issues. Consistently surpassing expectations in performance, customer care, and fostering a team-oriented environment. Possessing a wide range of company-specific certifications and committed to ongoing professional development through Microsoft and Apple training environments. Seeking a challenging position in a dynamic and innovative organization where expertise can make a significant impact.

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Proven expertise in software diagnosis and exceptional problem-solving abilities, honed at Altice Technical Services. Elevated customer satisfaction by mentoring junior technicians and enhancing system compatibility.
In my role, I consistently demonstrated my ability to manage responsibilities and handle challenging situations effectively. When customers called in with technical issues, often frustrated or angry, I took ownership of the calls, providing immediate assistance and ensuring their concerns were addressed promptly. As part of my duties, I also managed escalated calls, stepping in whenever a customer requested to speak with a manager. Through calm and empathetic communication, I resolved their issues, maintained customer satisfaction, and upheld the company's reputation, even under significant pressure. This experience has honed my problem-solving skills and ability to remain composed in high-stress environments.



Driven IT Executive with a knack for cultivating external partnerships and nurturing collaborative work atmospheres. My passion lies in championing brand initiatives alongside third-party providers. My extensive background includes overseeing the holistic technical health of organizations and fostering robust high-level business connections. With a relentless ambition and a burning desire to contribute to the world of Technology Risk and Cybersecurity, I'm poised for the next chapter in my professional journey.

Driven student leveraging studies in Software Engineering seeking real world experience. Offers strong interpersonal and task prioritization skills. Prior Senior Technical Support Specialist prepared to take the next step with a new team where unprecedented computer and technical knowledge can be utilized. Level-headed and calm with a strong attention to detail.

Miroslav Jenšík

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Senior Technical Support Specialist

Technical Consultant

Civil Service

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DiS. - Computer Engineering

Matriculation Examination - Control And Digital Electronics Technician

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Senior Technical Support Specialist

Technical Consultant

Civil Service

DiS. - Computer Engineering

Matriculation Examination - Control And Digital Electronics Technician

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