Min Manwayk Sorn
Student
Praha
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Waiter
Fly Vista Restaurant and Rooftop Bar
06.2024 - 10.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Promoted specials or upsold items to increase average check amount.
- Answered customers' questions, recommended items, and recorded order information.
Receptionist Assistant
The ICON Hotel
11.2023 - 04.2024
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
Waiter
The ICON Hotel
10.2023 - 11.2023
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Acted as a liaison between guests and other hotel departments, facilitating communication to provide seamless customer experiences.
- Monitored dining room activity closely to anticipate customer needs proactively before they arose or escalated into larger issues.
Education
Bachelor of Science - Environmental Engineering
Czech University of Life Sciences
Prague, Czechia 04.2001 -
Skills
Customer service
Timeline
Waiter
Fly Vista Restaurant and Rooftop Bar
06.2024 - 10.2024
Receptionist Assistant
The ICON Hotel
11.2023 - 04.2024
Waiter
The ICON Hotel
10.2023 - 11.2023
Bachelor of Science - Environmental Engineering
Czech University of Life Sciences
04.2001 -
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