Mina Banicevic
Summary
Analytical professional with a focus on data analysis and visualization, possessing advanced skills in MS Excel. Demonstrated administrative expertise supporting teamwork and successful project execution. Adept at simplifying complex information into clear presentations and using analytical skills to generate meaningful business outcomes.
Overview
1
1
year of professional experience
Work history
Service Desk E2E Associate
NCR Atleos
Belgrade
2024.12 - 2025.08
- Optimized incident management workflows to reduce response times and improve client satisfaction.
- Addressed critical incidents to minimise impact on operations.
- Strengthened client relationship through regular meetings and reviews, ensuring alignment with their needs and expectations.
- Maintained records for improved client relationship management.
- Supported the Help Desk with organizing and assigning tasks to improve workflow.
- Used advanced Excel knowledge to manage and manipulate high-volume data.
- Coordinated with various teams, facilitating smooth communication.
Education
Master of Science - Software Development
University of York
/2024 -
Bachelor of Science - Psychology
University of York
/2021 - /2024
Skills
- Data analysis
- Data visualization
- Advanced in MS Excel
- Office suite proficiency
- Administrative skills
- Organization coordination
- Presenting skills
- Detail-focused
- Team oriented
Languages
English
Native
Serbian
Native
Croatian
Native
Timeline
Service Desk E2E Associate
NCR Atleos
2024.12 - 2025.08
Master of Science - Software Development
University of York
/2024 -
Bachelor of Science - Psychology
University of York
/2021 - /2024