Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Mihai Dan Tarchila

Global Product Support Engineer
Prague

Summary

Global support professional with proven track record of resolving technical issues and ensuring product reliability. Deep understanding of customer needs and commitment to delivering high-quality support. Known for team collaboration, adaptability, and focus on achieving results.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Global Product Support Engineer

Ribbon Communications
01.2025 - Current
  • Streamlined escalation processes by creating structured guidelines for support staff.
  • Improved client retention rates by consistently delivering exceptional support experiences.
  • Provided expert guidance on product operation and maintenance
  • Diagnosed and resolved a wide variety of technical issues. (Linux platform issues/SIP telco debugging/Networking)
  • RCA + Log analysis
  • Point of contact on call

Technical Support Engineer

Ribbon Communications
05.2019 - Current
  • Providing support L2 on Linux based products designed by the company
  • Log collection/troubleshooting/root cause analysis
  • Bug detection (replicating issues in lab conditions and testing)
  • SIP Protocol debugging and Microsoft Teams integrations
  • Wireshark and network troubleshooting (Signalling and Media flows)
  • Exposure to AWS/Azure platforms (Kubernetes/Docker basics)
  • Contact: Zdenek Konecny
  • Phone no: +420732183450

System Administrator

Atos
11.2018 - 02.2019
  • Provide level 2 and 3 support
  • Ticketing system (SNOW/HPSM)
  • Backup solution management and data migrations
  • Server administration (DFS management; SQL management)
  • Scripting basics / SQL report generation

Support Engineer

Hemmersbach (DXC-Nokia project)
01.2017 - 01.2018
  • Provide level 1/2 support to users
  • Assisting in local project implementations, such as technology refresh and maintaining/upgrading the infrastructure
  • Provide security trainings for employees
  • Hands and Eyes process for data centers
  • Hardware/Software troubleshooting

Education

High School Diploma -

Ion Mincu Highschool
Timisoara
04.2006 - 01.2010

Skills

Routing Signalling

VOIP

SIP

Networking fundamentals

Analyzing complex technical issues

Identifying root causes

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Certification

Ribbon SBC Edge certification, 06/01/19

Interests

Lego

Technology

Hiking

Timeline

Global Product Support Engineer

Ribbon Communications
01.2025 - Current

Technical Support Engineer

Ribbon Communications
05.2019 - Current

System Administrator

Atos
11.2018 - 02.2019

Support Engineer

Hemmersbach (DXC-Nokia project)
01.2017 - 01.2018

High School Diploma -

Ion Mincu Highschool
04.2006 - 01.2010

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Mihai Dan TarchilaGlobal Product Support Engineer