Mohamed Farah
Business Deveploment Support
Teplice,426
Summary
Dynamic and strong experience in driving sales growth and fostering client relationships. Demonstrated success in identifying new business opportunities and implementing strategic initiatives to support company objectives. Proven skills in negotiation and communication, ensuring effective collaboration and sustained client satisfaction
Overview
17
17
years of professional experience
7
7
Languages
Work History
Business Development Representative
MALFINI, A.s.
03.2020 - Current
- Conducted market research to identify new business opportunities and target areas for expansion.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Providing daily translations for marketing activities and
placing printing and embroidery orders - Conducted all sales activities with the highest degree of professionalism and integrity
- Coordinate with other departments such as marketing, and customer service to ensure customer satisfaction and maximize sales opportunities
- Recognizing and analysing the market needs , resolve issues in timely manner
Manager of a Tourist Agency
Farah Medi Tour S.r.o.
11.2018 - Current
- Providing a full range of services for foreign visitors, especially in the field of medical assistance and tourism.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented strategies to maximize customer satisfaction.
Tourism Development Manager
SELF-EMPLOYED
04.2014 - 11.2018
- Negotiating contracts with medical equipment suppliers and accommodation owners.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Providing a large number of accommodation and car rentals during the season and advance bookings in the spa
- Cultivated warm relationships with regular customers.
Textile Quality Control Inspector
MB TEXTIL
03.2012 - 11.2012
- Inspected incoming and outgoing materiel
- Communicated with team members about quality and categorization issues.
- Maintain high baling efficiency per day
- Meeting the deadline for incoming orders and order acceptance.
Assistant Chief Animator
Hotel Odyssee Resort & Spa Zarzis
02.2011 - 07.2011
- Performs in shows and dances and plays games and Encourages guest participation in activities
- Communicates and performs duties and activities independently as part of a team.
- Therefore, creates various daily animation. Also organizes and participates in various sports activities during the day.
- And often participates in evening performances such as theatre, games, dance, etc. Training is often in-house
- Helping to ensure that guests are satisfied during their stay at the hotel. resolving and handling complaints and problems on a daily basis.
PR Consultant Advisor
Vincci Nozha Beach Resort & Spa Hammamet
03.2010 - 12.2010
- Resolved customer complaints with empathy, resulting in increased
- Welcoming guests in a friendly and professional way
- Addressing and escalating customer complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Providing information about facilities, programs and other services
- Responsible for ensuring exceptional guest service and creating memorable guest experiences.
PR Consultant Advisor
Club Fiesta Beach Djerba
03.2009 - 11.2009
- Resolved customer complaints with empathy, resulting in increased
- Welcoming guests in a friendly and professional way Addressing and escalating customer complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Providing information about facilities, programs and other services.
- Responsible for ensuring exceptional guest service and creating memorable guest experiences.
Polyvalent Animator for Sports and Entertainment
Hotel Eldorado Aladin Djerba
03.2008 - 11.2008
- Develop and coordinate a variety of sports and recreational programs for different age groups and skill levels, including team sports, fitness classes, and educational workshops..
- Carrying out games and competitions with guests (in pool and on a beach), and also trainings on aerobics, stretching, yoga, dancing master classes.
- Plan, organize, and oversee both large and small sports events, such as tournaments, competitions, and recreational activities.
- Interact with guests and participants to ensure an enjoyable and positive experience. Motivate and encourage participants throughout the activities.
Education
No Degree - International Business
Higher Institute of Management of Gabes
Gabes07-2010
BBA - Professional Tourism Animation&Hospitality
Diploma of Qualified Specialist in Tourism
DJERBA07-2008
Skills
Salesforce Experience
Reading,Music,Travel,Sport.
Reading
I enjoy losing myself in novels, and I'm always open to discovering new books on psychology and personal development, which offer valuable insights into life and the human experience.
Music
As an ex-dancer, music is an essential part of my life. I like many different musical genres, whether modern or classical, it all depends on the mood and what I'm feeling.
Travel
Travelling is one of my biggest passions. I'm always excited about exploring new places and learning about different cultures and foods.
Timeline
Business Development Representative
MALFINI, A.s.
03.2020 - Current
Manager of a Tourist Agency
Farah Medi Tour S.r.o.
11.2018 - Current
Tourism Development Manager
SELF-EMPLOYED
04.2014 - 11.2018
Textile Quality Control Inspector
MB TEXTIL
03.2012 - 11.2012
Assistant Chief Animator
Hotel Odyssee Resort & Spa Zarzis
02.2011 - 07.2011
PR Consultant Advisor
Vincci Nozha Beach Resort & Spa Hammamet
03.2010 - 12.2010
PR Consultant Advisor
Club Fiesta Beach Djerba
03.2009 - 11.2009
Polyvalent Animator for Sports and Entertainment
Hotel Eldorado Aladin Djerba
03.2008 - 11.2008
No Degree - International Business
Higher Institute of Management of Gabes
BBA - Professional Tourism Animation&Hospitality
Diploma of Qualified Specialist in Tourism
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