Michal Vildomec
Microsoft Cloud Platform Specialist
Praha 10
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Talented Specialist with consultancy experience, skilled in helping businesses to achieve growth across commercial and operational objectives. Engages cross-functional teams with improvement activity to achieve key metrics. Plans and prioritises strategically for alignment with project timelines.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Microsoft Cloud Platform Specialist
Phoenix Pharmaceuticals
K pérovně 945/7, Praha 15
08.2021 - Current
- Enhanced product quality to exceed customer expectations.
- Resolved technical issues promptly, enhancing overall system performance.
- Managed high-risk projects, ensuring safety compliance at all times.
- Increased client satisfaction by providing specialised support and advice.
- Led training sessions for staff skill improvement.
- Installed new technology systems seamlessly into existing infrastructure.
- Collaborated effectively with cross-functional teams for successful project completion.
Customer Service - Part time
T-Mobile
Louny, Louny District
05.2020 - 08.2020
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Handled high volume calls to address customer inquiries and concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Applied positive customer service approach to increase satisfaction levels.
Education
A-Levels - Information technology
Soukromá střední odborná škola (1.KŠPA)
Litoměřice, Litoměřice District 09.2016 - 06.2020
Languages
English
Advanced (C1)
Czech
Proficient (C2)
Spanish
Beginner
German
Beginner
References
References available upon request.
Timeline
Microsoft Cloud Platform Specialist
Phoenix Pharmaceuticals
08.2021 - Current
Customer Service - Part time
T-Mobile
05.2020 - 08.2020
A-Levels - Information technology
Soukromá střední odborná škola (1.KŠPA)
09.2016 - 06.2020
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