Michal Straka
Customer Happiness / Community Manager
Dolní Dunajovice
Summary
Passionate graduate with a keen interest in gaming, game development, and operations. Aiming to collaborate on game development projects and gain industry recognition. Possesses extensive theoretical knowledge in game development from studies at Masaryk University's Faculty of Arts. Demonstrated success in completing practical courses in game development, with certificates on LinkedIn. Recognized for being conscientious and driven, excelling at overcoming complex challenges.
Overview
6
6
years of professional experience
25
25
years of post-secondary education
2
2
Languages
Work History
Customer Happiness /Social Media Community Manager
Madmonq
Praha
01.2024 - Current
- Reduced response time for customer inquiries on social media channels by implementing an efficient monitoring system.
- Improved customer satisfaction by addressing concerns and answering questions in a timely manner on social media platforms.
- Conducted regular competitor analysis to identify new opportunities for growth and differentiation within the market space.
- Conducted daily updates to social media profiles to boost company online presence.
QA Course Participant
GameDevHub
01.2022
- Company Overview: Participated in a videogame QA course.
- I took part in videogame QA course under GameDevHub, where I learned all basic needs to start as a QA in studios.
- In the course I learned the necessary theory, but also had practical experiences, by testing real game, created several tickets, testplan and structured feedback.
- Participated in a videogame QA course.
Graduate
Masaryk University, Faculty of Philosophy
01.2019
- Company Overview: Graduated with bachelor's degree in Interactive Media Theory. Ending with theoretic thesis focusing on new framework that analyse gameplay as a independent pillar for games researchment.
- During my studies I focused and dedicated myself to game media, which led to a full seminar papers on topics related to video games.
- Graduated with bachelor's degree in Interactive Media Theory. Ending with theoretic thesis focusing on new framework that analyse gameplay as a independent pillar for games researchment.
Volunteer
Game Access Conference and Meetup
01.2019 - 01.2023
- Company Overview: Volunteering and temporary work, assisting with construction, ensuring the smooth running of the event. Communication and providing assistance to visitors and exhibitors.
- Volunteering and temporary work, assisting with construction, ensuring the smooth running of the event. Communication and providing assistance to visitors and exhibitors.
Assistant
Theater Group Mikulov
01.2013
- Company Overview: Assistance to the Mikulov Theatre Association at the events. Accompanying tourists through the Ditrichstein Tomb and providing expert interpretation in Czech as well as in English language. The presentation was done in form of entertainment show.
- Organizing and performing at city events for visitors.
- Cohost and animation and the program.
- Assistance to the Mikulov Theatre Association at the events. Accompanying tourists through the Ditrichstein Tomb and providing expert interpretation in Czech as well as in English language. The presentation was done in form of entertainment show.
Education
Bachelor of Science - Interactive Media Theory
Masaryk University, Faculty of Philosophy
Brno 01.2019 - 01.2023
Quality Assurance Course -
GameDevHub
04.2001 - 01.2022
Skills
- Playing Games
- Formal Analytic of Games
- Educational and Documentary content
- Computer skills
- Customer service
- Teamwork and collaboration
- Microsoft office
- Calm under pressure
- Friendly, positive attitude
Websites
Interests
Playing Games (tabletop, videogames)
Formal Analytic of Games (discussion, analyses, criticism)
Educational and Documentary content
Completing Courses around Video Games
Contributing to the Development of Smaller Fanmade Games
Courses And Achievements
- Game Access Conference and Meetup, Brno, 2019-2023
- Theater Group Mikulov, Mikulov, 2013
- Quality Assurance Course, 2022
Timeline
Customer Happiness /Social Media Community Manager
Madmonq
01.2024 - Current
QA Course Participant
GameDevHub
01.2022
Graduate
Masaryk University, Faculty of Philosophy
01.2019
Volunteer
Game Access Conference and Meetup
01.2019 - 01.2023
Bachelor of Science - Interactive Media Theory
Masaryk University, Faculty of Philosophy
01.2019 - 01.2023
Assistant
Theater Group Mikulov
01.2013
Quality Assurance Course -
GameDevHub
04.2001 - 01.2022
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