Michael Sayers
Brno,South Moravia
Summary
Experienced leader of sales operations and customer support teams in a large multicultural international business environment. Highly organized and analytical individual focused on driving innovation, improving efficiency, developing team members, providing customer success, and driving business growth. Graduated from the University of Worcester with a 2:1 BA (Hons) in Business & Management. Possesses strong communication and coordination skills with experience working across multiple departments. Thrives in high-pressure environments, always seeking to learn new skills and further develop professionally.
Overview
7
7
years of professional experience
Work History
Junior Account Manager
Atlas Copco (Edwards)
02.2025 - Current
- Key contact person for large OEM Key Accounts throughout Europe.
- Developing relationships with Key Accounts by providing solutions and value.
- Responsibility for driving business growth and market share at the key customers by winning projects.
- Supporting larger opportunities with key customers.
- Forecasting my customers requirements so production and supply chain can plan accordingly.
Senior Sales Ops Team Leader
Atlas Copco (Edwards)
01.2024 - 02.2025
- Leading 2 teams to support customers across, UK, BeNeLux, Nordics, CEE, SEE Middle East, Africa.
- Implementing KPI and SLA targets and ensure both teams are achieving goals and meeting targets.
- Analysing and presenting reports to Operations Manager, business line manager, sales managers to identify areas to strengthen.
- Supporting Sales Managers with forecasting and shipping of orders to meet targets.
- Driving business adoption of EDI integration with key customers and wider use of customer portal.
- Driving use of sales operations tools to automate as many tasks as possible, ie PO reader, Open Order Reports, Shipped order reports.
- Managing processes and optimizing to enhance efficiency and team performance.
Sales Ops Key Account Team Leader
Atlas Copco (Edwards)
06.2022 - 01.2024
- Built new team to provide specialized care for the key accounts
- Establish new processes for key customers, new warranty process, automated reports.
- Managing projects and initiatives to increase efficiency.
- Ensuring all administrative tasks completed in effective and timely manner.
- Analysing and presenting reports to Operations Manager, business line manager, sales managers to identify areas to strengthen.
- Establishing KPI and SLA targets for the team to drive a proactive approach
Sales Ops UK Team Leader
Atlas Copco (Edwards)
10.2021 - 06.2022
- Leading team to provide best in class service ensuring customer enquiries are dealt with in a timely manner.
- Coaching and training of new colleagues to help them adjust to the position
- Customer centre champion for new customer portal, designed to move more customers into ordering online
Sales Ops Key Account Handler
Atlas Copco (Edwards)
10.2020 - 09.2021
- Providing support to Key Customers.
- Coordinating with Sales Team, Supply Chain, Technical Support, Management, Finance Teams, Production, to provide the customer with solutions to their enquiries.
- Placing and managing orders and communicating updates to customers.
- Providing weekly/monthly reports to the sales team and customers on status of orders.
- Working with Sales to provide quotations for our customers and all information required.
- Managing CRM activities and opportunities.
- Making sure customer data is up-to-date and correct.
- Recording and handling complaints.
- Assisting customers professionally with their enquiries via email and telephone
CVC Coordinator – Internal Sales
Atlas Copco (Edwards)
10.2018 - 02.2020
- Sales support for R&D Market in the UK - Universities, small labs, large research facilities.
- Creating quotations.
- Finding technical solutions to customer issues.
- Supporting customers with their aftersales requirements.
Education
Ba(hons) - Business and Management
University of Worcester
UK01.2017
A-Levels and GCSE’s -
Ellowes Hall Sports College
Dudley01.2014
Skills
- Relationship building
- Strategic thinking
- Project management
- CRM and SAP proficient
- Communication
- Problem Solving Skills
- Analytical
- Patience
- Organisation
- Leadership
- Team-work
- Adaptability
- Empathy
- Time Management
- Logistical and operational management
- Strong IT knowledge
- Administrative skills
- Customer Service
Timeline
Junior Account Manager
Atlas Copco (Edwards)
02.2025 - Current
Senior Sales Ops Team Leader
Atlas Copco (Edwards)
01.2024 - 02.2025
Sales Ops Key Account Team Leader
Atlas Copco (Edwards)
06.2022 - 01.2024
Sales Ops UK Team Leader
Atlas Copco (Edwards)
10.2021 - 06.2022
Sales Ops Key Account Handler
Atlas Copco (Edwards)
10.2020 - 09.2021
CVC Coordinator – Internal Sales
Atlas Copco (Edwards)
10.2018 - 02.2020
Ba(hons) - Business and Management
University of Worcester
A-Levels and GCSE’s -
Ellowes Hall Sports College
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