Meet Bagadia
IT Client Service Specialist
Prague
Summary
Experienced EMEA IT Support Specialist skilled in Active Directory, Intune, Microsoft Exchange 365, and secure VPN connectivity. Adept at providing application and client IT support to maintain efficient and secure systems.
With a Bachelor’s in Informatics, I bring technical expertise and a proactive mindset to deliver reliable IT solutions aligned with organizational goals.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
IT Client Service Specialist
Landis+Gyr
04.2023 - Current
- Managed incident and service request tickets using ServiceNow, ensuring resolution within SLAs.
- Oversaw local IT hardware and software setup, configuration, troubleshooting, and inventory management.
- Acted as SPOC for EMEA in a laptop deployment project with Accenture, ensuring smooth execution and stakeholder coordination.
- Created and managed external accounts in Active Directory (AD) for external users across EMEA.
- Administered shared mailboxes and Distribution Lists (DL) in AD, including managing Distribution List Delegation (DDL) in Azure.
- Maintained compliance with service level agreements, prioritizing operational efficiency and customer satisfaction.
Technical Support Analyst Intern
AB InBev
01.2023 - 03.2023
- In the Technical support Analyst role, solved many tasks that are sent remotely from other employees within the company
- Received tasks from an Online portal (ServiceNow)
- Has to do Daily reports on the user experiences and analyze the data
- Investigated and resolved customer IT issues in a timely and efficient manner
- Provided remote and on-site support for customer IT issues
- Communicated with customers to keep them updated on the status of their IT issues
- Escalated IT issues to higher level support when necessary
- Wrote technical procedures and documentation
Data Analyst
AB InBev
09.2022 - 01.2023
- Had to work on PowerBI to build and maintain dashboards for different teams
- Has experience working with Advance Excel, SQL Connections, DAX, and Power Query
- Also, build SOP's on how to understand the dashboards
- Worked with advanced calculations to draw conclusions about data findings
Education
Bachelor - Informatics
Czech University of Life Science
09.2019 - 02.2024
Exchange - Informatics
Polytechnic Institute of Viana do Castelo
09.2021 - 02.2022
Skills
Python
Office Suite
Troubleshooting
Customer Service
Creative Thinking
Active Directory
Power Query
IT troubleshooting
Application support
Technical support
Profile
www.linkedin.com/in/MeetBagadia07
Timeline
IT Client Service Specialist
Landis+Gyr
04.2023 - Current
Technical Support Analyst Intern
AB InBev
01.2023 - 03.2023
Data Analyst
AB InBev
09.2022 - 01.2023
Exchange - Informatics
Polytechnic Institute of Viana do Castelo
09.2021 - 02.2022
Bachelor - Informatics
Czech University of Life Science
09.2019 - 02.2024