Maxwell Sackey
Praha 4,Czechia
Summary
I am driven professional with exceptional interpersonal skills and strong understanding of organizational dynamics. Demonstrates proficiency in problem solving and talent management, ensuring seamless HR operations and employee satisfaction. Aims to contribute to organizational growth and positive work environment for teamwork and for client engagement.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Human Resource Specialist [EMEA & APAC]
GOT - Global Outsourcing Team s.r.o
Prague
08.2023 - 11.2024
- Maintain & update accurate records of clients and employees personal data
- Managing of Customer Success Teams to meet organizational and time management objectives
- Following up on clients for the timely payments of invoices & collaboration with partners to confirm its receipt in the account
- Liaise with payroll team in providing responses to employee payroll inquiries
- Demonstrate client relationship management abilities by serving as the primary point of contact for clients, building and maintaining strong, long-term relationships
- Liaise with senior management and the CSM team on improving working processes
- Understand client needs, challenges, and business goals to offer tailored HR solutions
- Regular communication with Legal partners on offboarding of employees compliance with local laws
- Collaborate with internal teams to align CS initiatives with company objectives
- Ability to analyse client feedbacks and data to make informed decisions
Customer Success Manager [EMEA & APAC]
GOT - Global Outsourcing Team s.r.o
Prague, Czechia
05.2022 - 07.2023
- Oversee the onboarding & offboarding process for new clients & departing employees
- Apply notice periods & liaise with clients regarding offboarding employees
- Quick responses on customer & client general employment inquiries
- Provide administrative support regarding employee's & clients data
- Supporting customers with queries on payment and invoices
- Accurately calculate & determine vacation balance for employees
- Liaise with back office departments & clients to resolve payroll, accounting, legal, billing & invoicing queries
- Daily collaboration with other departments & teams
- Coordinated support team for improved customer satisfaction rate.
- Increased client retention with proactive communication strategies.
Administrative Services Officer
Agricultural Development Bank
Accra
08.2018 - 01.2021
- First point of contact for customers inquiries
- Provides education to customers on the bank's products
- Customer support (contact with customers via email and phone calls)
- Performing bookkeeping tasks
- Keep & maintain accurate records of the bank's inventories
- Forwarding of customers inquiries and consents to appropriate departments
Education
MASTER OF BUSINESS MANAGEMENT -
Masaryk University
02.2021 - 07.2023
BACHELOR OF EDUCATION - ACCOUNTING AND MANAGEMENT
Valley View University
06.2012 - 06.2015
DIPLOMA IN EDUCATION - undefined
Abetifi Presbyterian College of Education
08.2006 - 09.2009
Skills
- Microsoft Dynamics 365: Business Central
- Zoho One Platform & Applications
- Microsoft Office
- SPSS Software Suite
- E-SPV system software
- Willingness to learn
- Computer Literacy
- Excellent communication skills
- Attention to detail
- Problem solving
- Good Decision making
- Lean Six Sigma
- Compliance standards
- Tolerance
- Empathy
- Knowledge of labour laws
- Team player
Custom
- Certificate in Computer Hardware, ICL Computer Training Institute, 2005
- Certificate in MS Office Suite and Computer Hardware, RLG ICT Training Workshop, 2015
- Certificate of Participation-The New Mechanized Payroll Administration and Human Resource Management Information System, Controller and Accountant General Office, Ghana, 2016
Personal Information
- Gender: Male
- Nationality: Ghanaian
Languages
English
Fluent
Certification
Certificate in Computer Hardware: ICL Computer Training Institute [2005]
Certificate in MS Office Suite and Computer Hardware: RLG ICT Training Workshop [2015]
Certificate of Participation-The New Mechanized Payroll Administration and Human Resource Management Information System: Controller and Accountant General Office, Ghana [2016]
Timeline
Human Resource Specialist [EMEA & APAC]
GOT - Global Outsourcing Team s.r.o
08.2023 - 11.2024
Customer Success Manager [EMEA & APAC]
GOT - Global Outsourcing Team s.r.o
05.2022 - 07.2023
MASTER OF BUSINESS MANAGEMENT -
Masaryk University
02.2021 - 07.2023
Administrative Services Officer
Agricultural Development Bank
08.2018 - 01.2021
BACHELOR OF EDUCATION - ACCOUNTING AND MANAGEMENT
Valley View University
06.2012 - 06.2015
DIPLOMA IN EDUCATION - undefined
Abetifi Presbyterian College of Education
08.2006 - 09.2009
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