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 OPERATIONS MANAGER Specializing in driving revenue through process improvement, cost reduction & operations oversight Accomplished and ambitious leader with 18 years of repeated success in progressive roles guiding teams to surpass revenue targets through operational analysis and improvement, sales and marketing strategy and the development of organizational competencies. Consistently focused on evaluating systems and processes to identify deficiencies and introduce enhancements. Expert businessperson, negotiator and presenter with exceptional interpersonal and communication talents. Dedicated to building and empowering teams to attain goals with an emphasis on training and development. Applies strong relationship management skills to cultivate partnerships with diverse populations. Ready to leverage transferable skills and experience delivering corporate objectives to a position directing the coordination and execution of operations. Analyzed financial data to develop accurate budgets and achieve profitability goals. Monitored inventory levels for food, beverages, supplies and equipment. Assessed staff performance regularly through observation, feedback sessions and evaluation forms. Maintained records of daily sales transactions using POS software systems. Established procedures for receiving, storing, preparing and serving food items. Developed and managed food and beverage operations to ensure compliance with health, safety and sanitation standards. Interacted directly with customers to identify needs, resolve complaints and ensure satisfaction. Collaborated closely with kitchen staff to plan menus that are appealing yet cost effective. Ensured compliance with legal regulations concerning serving alcoholic beverages. Analyzed market trends in order to adjust prices accordingly or introduce new products and services. Organized promotional activities such as buffet nights or happy hour specials. Implemented cost-saving strategies to reduce operating costs without compromising quality of service. 

Personable and highly organised professional with a strong passion for building and maintaining client relationships and coordinating successful events. Possesses a solid understanding of sales strategies and event planning, coupled with exceptional skills in customer service and negotiations. Committed to driving event sales and ensuring consistently exceptional client experiences.

Experienced and outgoing customer service professional with 7 years in the food service industry, adept in both front-of-house and back-of-house operations. Skilled in hospitality etiquette, food preparation, guest relations, and upselling. Known for delivering superior customer experiences and resolving issues effectively. Seeking a similar role to continue leveraging strong interpersonal and service skills.

Skilled with experience developing and executing sales plans that drive revenue growth. Background in relationship building and consultative sales, displays talent for identifying client needs and providing solutions. Adept at working with event management teams to deliver high-quality events.

Dynamic Event Sales Executive with over 15 years of experience driving revenue growth and building strong client relationships within the event planning and hospitality industry. Proven track record of exceeding sales targets, developing strategic partnerships, and delivering exceptional customer service for corporate events, weddings, conferences, and large-scale gatherings. Adept at identifying client needs, creating customized event packages, and coordinating with cross-functional teams to ensure flawless event execution. Highly skilled in contract negotiation, lead generation, and market trend analysis, with a strong commitment to client satisfaction and business development.

Maurice Julien Baenisch

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Event Sales Executive

Teamleiter Bankett

Chef de Rang Bankett

Chef de Rang Onyx Bar

Chef de Rang Room Service

Chef de Rang Lobby Lounge

Chef de Rang Parkhuus Fine Dining Restaurant

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Restaurationsfachmann EFZ -