Martina Knopova
Tupesy,722
Summary
Passionate and dedicated Customer Success Coordinator committed to creating a positive and dynamic work environment. Experienced in various Customer Service roles, HR, IT, and internal coordination. With over 10 years of experience, I am currently seeking a position where I can contribute to the company's growth and employee motivation.
Overview
8
8
years of professional experience
Work History
Export Sales Coordinator
Likos A.s.
06.2023 - Current
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed marketing materials tailored to specific target audiences, leading to higher brand visibility in key markets.
- Designed export strategies to meet project delivery requirements.
- Streamlined shipping processes, resulting in reduced lead times and increased customer satisfaction.
HR Associate
SAP S.r.o
04.2021 - 05.2022
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
- Designed targeted training programs, increasing employee productivity and performance levels.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Senior Customer Service Associate
Infosys
01.2019 - 03.2021
- Cross-trained and backed up other customer service managers.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Project Executive
Verizon&Okin
09.2015 - 10.2018
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Developed strong relationships with key stakeholders, fostering collaboration and trust among team members and customers.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Facilitated workshops to collect project requirements and user feedback.
Education
Master of Arts - New Media Studies
Charles University in Prague
Prague09.2015
Skills
Mental Health Assessments
Human Resources Management
Effective Time Management
Creative Thinking
Complex Problem Solving
Interpersonal Communications Skills
English, German, Italian
Czech - Native
English - Fluent
German- Advanced
Italian - Advanced
Languages
Czech
Native language
English
Advanced
C1
Timeline
Export Sales Coordinator
Likos A.s.
06.2023 - Current
HR Associate
SAP S.r.o
04.2021 - 05.2022
Senior Customer Service Associate
Infosys
01.2019 - 03.2021
Customer Service Project Executive
Verizon&Okin
09.2015 - 10.2018
Master of Arts - New Media Studies
Charles University in Prague
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