Martin Sádovský
Prague
Summary
Strong background in spearheading digital transformation efforts, emphasizing AI-enhanced customer service and eMobility. Proficient in chatbot and voicebot design, mobile app development, and enterprise/Cloud system integration.
Overview
8
8
years of professional experience
Work History
Manager Digital
E.ON
Prague
06.2024 - Current
- Product owner of Digital agent - Chatbot, Voicebot and Avatar
- Responsible for the development and strategic direction of Digital Agent.
- Defining the product vision, backlog, and roadmap.
- Managing conversational design, GPT-based intents, and AI functionalities in platform BornDigital
- Coordinating development and deployment of new features in Tribe Team.
- Ensuring compliance with legal, internal standards and AI EU act.
- Collaborating with multiple business units (CVM, Retail, Marcom) to prioritize and deliver automation initiatives.
- Product owner Mobile App E.ON Drive : Responsible for the front-end application. Supporting business with migration to different Back-end
Senior System Analyst and Administrator
VOLKSWAGEN FINANCIAL SERVICES
Prague
03.2021 - 08.2024
- Led Salesforce implementation, expertly integrating essential tools like Spinoco, OwnBackup, Customer Portal, Web Form, and Outlook to elevate operational efficiency and meet business requirements. Integration with Mobil Devices.
- Spinoco: Developed a Spinoco-based voicebot to expedite client communication.
- Integration robots to Cloud systems, enhancing system capabilities.
- Cooperation and management of suppliers.
- Managed Windows Server and VMWare environments.
- Administration of Exchange/M365.
- Administration of various applications, maintaining optimal operational efficiency.
IT Service Desk
VOLKSWAGEN FINANCIAL SERVICES
Prague
08.2019 - 04.2021
- Delivered comprehensive support to internal users, ensuring optimal system functionality and user satisfaction.
- Hardware management.
- Administered user access rights, effectively controlling permissions and enhancing security.
- Incident Coordinator, swiftly resolving issues to minimize downtime.
Technical Consultant
Alza.cz
Prague
05.2017 - 07.2019
- Installing and repairing hardware.
- Support for clients.
Education
High school diploma -
HIGH SCHOOL OF BUSINESS BELGICKÁ
Prague01.2017
Skills
- MS SQL
- SALESFORCE
- AWS
- POWERSHELL
- Product management
- AI integration
- Conversational design
- Technical documentation
- Salesforce management
- Decision-making
- BornDigital Platform
Hobbies and Interests
- Dog
- Games
- Fitness
- Travel
- Movies
- Technologies
- AI
Languages
- English
- Czech
Personal Information
Driving License: B - Personal Car
Timeline
Manager Digital
E.ON
06.2024 - Current
Senior System Analyst and Administrator
VOLKSWAGEN FINANCIAL SERVICES
03.2021 - 08.2024
IT Service Desk
VOLKSWAGEN FINANCIAL SERVICES
08.2019 - 04.2021
Technical Consultant
Alza.cz
05.2017 - 07.2019
High school diploma -
HIGH SCHOOL OF BUSINESS BELGICKÁ
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