Marko Francis Batuzolele
IT Infrastructure Engineer
Prague
Summary
Windows Systems Engineer & Administrator with over 6 years of hands-on experience in Windows Server administration, endpoint management, and enterprise software deployment. Skilled in managing hybrid environments using Active Directory, Entra ID, SCCM, Intune, and Veeam, with a strong focus on automation (PowerShell), compliance, and resilient infrastructure. Proven success in supporting large enterprise clients across Europe and Asia, including managing 250+ VMs and physical servers on VMware ESXi. Known for driving innovation, improving system performance, and reducing downtime. Fluent in English and French.
Overview
7
7
years of professional experience
6
6
Certification
Work History
Freelance IT Support Specialist
DHL Information Services (Europe) s.r.o
01.2025 - 03.2025
- Provided bilingual support (French & English), troubleshooting Windows OS, printers, and VPN issues.
- Assisted with software deployment, user provisioning, and remote access configuration.
- Delivered quality support contributing to seamless operations and end-user satisfaction.
Systems Engineer & Administrator
ATOS
10.2019 - 12.2024
- Supported an enterprise insurance client managing 250+ VMs and 3 ESXi physical servers.
- Administered Windows Server environments ensuring high availability across critical services.
- Maintained and configured DNS, DHCP, and AD infrastructure.
- Deployed and managed applications using SCCM and Intune.
- Implemented security measures including MFA, Patch Management, and Endpoint Security.
- Oversaw Hyper-V and VMware clusters.
- Developed PowerShell scripts to automate deployments, reporting, and user management.
Systems Administrator
Gras Savoye
02.2018 - 12.2019
- Managed AD, file, print, and application servers within a Windows infrastructure.
- Reduced manual effort through scripting and automated patching solutions.
- Delivered support and training to internal users, achieving over 90% satisfaction.
Education
Master of Science - Computer Science
Université de Kinshasa
07.2021
Skills
- Operating Systems: Windows Server 2012–2022, Windows 10/11, Linux (basic), macOS
- Virtualization: VMware vSphere, Hyper-V, Oracle VM VirtualBox, VCSA
- Cloud Platforms: Microsoft Azure, Office 365, SharePoint Online (support & consulting), AWS
- Backup & DR: Veeam Backup & Replication, Disaster Recovery Planning
- Security & Compliance: MFA, Windows Defender ATP
- Network protocols: TCP/IP, DNS, DHCP
- Monitoring & Automation: PowerShell, Icinga, Red Hat Satellite
- Endpoint & Patch Management: SCCM, Intune, Tanium
Certification
- Microsoft Certified: AZ-801 – Configuring Windows Server Hybrid Advanced Services
- Microsoft Certified: Azure Administrator (AZ-104)
- Microsoft Certified: Windows Server 2019 Administrator
- Veeam Certified Engineer (VMCE)
- AWS Certified Solutions Architect – Associate
- Cisco Certified Network Associate (CCNA)
LANGUAGES
English: Fluent
Advanced (C1)
French: Fluent
Bilingual or Proficient (C2)
References
Available upon request.
Timeline
Freelance IT Support Specialist
DHL Information Services (Europe) s.r.o
01.2025 - 03.2025
Systems Engineer & Administrator
ATOS
10.2019 - 12.2024
Systems Administrator
Gras Savoye
02.2018 - 12.2019
Master of Science - Computer Science
Université de Kinshasa
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