Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Photography
Videography
Design
Odd Jobs
Timeline
Generic

Marko Bedakovic

Brno

Summary

Firs thing about me that's important is that i am very fast learner and its very easy for me to adapt to new Environment.

I am able to Observe and Comprehend whats needed and how to adjust.

I am very technical person so learning new technologies or working with programs comes very natural to me.

I already have history of working in a few Technical companies and i was always able to adapt very quickly to different work structures/environments and bring new ideas to the table.

I usually like to know and understand why the things that are being done in a certain way are done like that, and i think that is also the reason why it helps me to grow in every position I worked at.

I am fluent in Czech, Croatian and English.

Overview

6
6
years of professional experience

Work History

Advantech Online Sales Specialist

Advantech
07.2023 - Current
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
  • Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Presented professional image consistent with company's brand values.
  • Stayed current on company offerings and industry trends.

NOC Support Engineer

Anovis
02.2022 - 07.2023
  • Leveraged advanced diagnostic tools for faster issue detection and more accurate problem resolution.
  • Collaborated with cross-functional teams to streamline communication and enhance overall efficiency.
  • Ensured maximum availability of critical systems through proactive health checks and performance monitoring.
  • Participated in on-call rotations to provide round-the-clock support for urgent issues or escalations.
  • Reduced downtime by promptly identifying, diagnosing, and resolving complex network problems.
  • Supported disaster recovery efforts by assisting with backup configurations, testing plans, and restoring services when necessary.
  • Exceeded SLA standards for response times and problem resolution.

Customer Service Representative

AT&T
04.2021 - 08.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative

IBM
01.2019 - 07.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Diploma -

OA Praha
Prague, Czechia
07-2020

High School Diploma -

Educanet Brno
Brno
05-2017

Skills

  • Adobe Express
  • Adobe Lightroom
  • Adobe Premiere
  • Adobe Illustrator
  • Davinci Resolve
  • Network troubleshooting
  • Remote support
  • Software installation
  • Backup management
  • Network configuration
  • Firewall management
  • Escalation procedures
  • Incident management
  • Security protocols
  • System monitoring
  • Ticketing systems
  • SLA management
  • Data entry
  • Computer proficiency
  • Critical thinking
  • Complaint handling
  • Client relations
  • Task prioritization
  • Technical support
  • Product and service solutions
  • Follow-up skills
  • Administrative support

Additional Information

Since summer 2022 I have been a part of public testing for several games.


I have experience with game testing and working with QA tools, answering questions and BUG reporting to the developing teams.

I really enjoyed this process and I would love to work on this in the future and expand on this.


One of them the most recent was for Developer Forklift Crew, Game name was Roman Triumph.


We were following QA questionare and were provided with limited time access copy of the game.

There were 3 waves of testing and I was part of all of them.

We had to spend time playing the game testing the mechanics, Reporting any bugs or broken mechanics in the game. And after each Wave of testing we had to answare questions and recommend changes to the game mechanics, UI, design and anything else that came to mind.


I also have experience in the past of working on small project with friends and creating a small game.

Game was never published it was more a part of hobby but I do understand certain parts of developing and creating a game. It’s a lot of work and I would love to be a part of it.

Languages

Croatian
Native language
Czech
Proficient
C2
English
Proficient
C2
Polish
Intermediate
B1

Photography

For years now I am working on my photography skills and photo editing skills to get the best results possible.

I also worked on few part time jobs where I applied my skills and knowledge of photography.


Here I learned how to work with: Adobe Lightroom

Videography

For about 4 years now i have been also filming, editing and producing some videos for some small jobs in my spare times.

During this i learn how to work with a Camera, Adobe Premiere, and also Davinci Resolve.

Design

I worked and or helped on designing some Logos and Icons for some small businesses.

While doing this i managed to learn how to use software like Adobe Express and Adobe Illustrator.

Odd Jobs

During my studies, I worked many part time and summer jobs.

Jobs were varying from Working in Kitchen and serving in restaurants to helping and designing websites.


With these jobs I learnd how to work with people, customers, task managments and teamwork.

Timeline

Advantech Online Sales Specialist

Advantech
07.2023 - Current

NOC Support Engineer

Anovis
02.2022 - 07.2023

Customer Service Representative

AT&T
04.2021 - 08.2021

Customer Service Representative

IBM
01.2019 - 07.2020

High School Diploma -

OA Praha

High School Diploma -

Educanet Brno
Marko Bedakovic