Mario Limka
_
Prague 6
Summary
Offering friendly but mostly professional demeanor and excellent communication abilities, eager to learn and grow in dynamic environment. Brings understanding of customer service excellence and ability to handle challenging situations with confidence. Ready to use and develop problem-solving and teamwork skills in every role.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Cabin Crew
Wizzair
01.2024 - Current
- Working as a cabin crew for Wizzair
Senior Advisor
Teleperformance
01.2022 - 01.2024
- Company Overview: Customer Service Representative for large companies like Apple, Mars etc
- Worked as not only a representative but also as a senior advisor for very important campaigns like Apple and Mars
- Customer Service Representative for large companies like Apple, Mars etc
Customer Service Representative
Teleperformance
01.2019 - 01.2021
- Company Overview: Customer Service Representative for large companies like Apple, Mars etc
- Senior advisor of at least 20-25 inbound calls per day, assisting customers with product inquiries, billing issues, and technical support
- Maintained an 90% and above customer satisfaction rating by resolving issues efficiently and offering tailored solutions
- Document all customer interactions in CRM systems, ensuring accurate and up-to-date records
- Handle escalated complaints, reducing customer dissatisfaction
- Provided front-line customer service via phone, email, and chat, addressing concerns related to product features, orders, shipping, and returns
- Resolved customer complaints by following company procedures, ensuring that customer issues were resolved on the first contact whenever possible
- Trained new customer service employees on best practices, customer care procedures, and the use of CRM software
- Contributed to team performance by meeting key performance indicators such as customer satisfaction, call quality, and resolution times
- Consistently exceeded monthly customer satisfaction targets
- Customer Service Representative for large companies like Apple, Mars etc
Education
Applied Economics
Universiteti Bujqesor I Tiranes
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Multitasking in fast-paced environments
- Proficient in CRM software (eg, Salesforce, Zendesk)
- Adaptable Work Style in a team environment, as well as independently
- Time management and organizational skills
- Experience in upselling and cross-selling products
Passenger assistance
Complaint handling
Reliability and punctuality
Training and mentoring
Multitasking and organization
Computer skills
Microsoft Office Suite:
- Word (advanced formatting, mail merge)
- Excel (advanced functions)
- PowerPoint (creating presentations)
- Outlook (email management)
Timeline
Cabin Crew
Wizzair
01.2024 - Current
Senior Advisor
Teleperformance
01.2022 - 01.2024
Customer Service Representative
Teleperformance
01.2019 - 01.2021
Applied Economics
Universiteti Bujqesor I Tiranes
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