Marina Ivanitsa
Zizkov,103
Summary
I am a bilingual professional with over two years of experience in logistics coordination and extensive expertise in customer service and supply chain management.
I hold a Master's degree in Economics from Belarusian State University, which was nostrified in the Czech Republic, and am currently pursuing a Master's degree in International Business at Metropolitan University Prague through a flexible, hybrid program.
I've excelled my skills at providing customer support through various tools and applications. My experience encompasses selling banking products, resolving complex customer issues, and enhancing customer retention during financial crises, as well as managing social media platforms like Facebook, Twitter, and Instagram. I am proficient in using SAP (CRM, ERP, TM), LiveChat, Microsoft Office tools (Word, Excel, PowerPoint). My current daily working tools are Transporeon, FourKites, Celonis.
I have a proven track record in training and onboarding new employees, preparing detailed service reports, and making quick, informed decisions in both high-pressure and routine situations. I am a fast learner, enthusiastic about exploring new tools, AI, and technological developments to improve business processes.
I am seeking a full-time, remote or hybrid hybrid role in Prague (EU) that aligns with my studies and offers opportunities for professional growth. My interests lie in supply chain management, product management, and transportation, where I can leverage my analytical skills and diverse experience to drive value and innovation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Transportation Specialist/Logistics Coordinator
ExxonMobil Chemical
08.2022 - Current
- Ensure individual compliance with all Safety, Security and controls requirements, rules and processes;
- Responsible for daily monitoring and troubleshooting of Transport Management activities;
- Focal point for logistics operational escalation, Customer Service, Carrier and Warehouse/Terminal relationship management;
- Locate carriers to cover rush shipments follow-up to ensure order is received and executed by carrier;
- Contacting carriers to understand missed/late deliveries and reschedule;
- Support management of change with respect to logistics strategies;
- Support and back up other team members;
- Carrying out responsibilities with high degree of autonomy, full ownership and focus on details.
Online Customer Service Specialist
I3.cz
01.2019 - 08.2022
- Delivered online customer support via chat/email; effectively addressed customer objections;
- implemented new payment methods, including cryptocurrencies.
- Identified and reported software issues and bugs, implementing preventive measures to enhance system performance and user satisfaction.
Customer Service Sales Specialist & Sales Manager
ByTechService
09.2016 - 07.2017
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty;
- delivered superior customer service to retain existing customers;
- fostered top-quality sales delivery by answering questions and solving problems related to product information, pricing and order fulfillment in SAP CRM;
- managed customer databases (SAP);
- performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Customer Service Specialist
Priorbank
09.2014 - 03.2017
- Provided comprehensive customer support via phone and digital platforms, including social media (Facebook, Twitter, Instagram), and email;
- excelled in selling banking products and managing customer relations;
- helped large volume of customers every day with focus on customer satisfaction;
- skilled in handling negative reviews, maintaining quality interactions, and enhancing customer retention;
- resolved customer complaints and addressed emergency requests and needs;
- took role in implementing voice biometry technology;
- lead training and integration of new employees, ensuring high service standards and team readiness.
Customer Service Specialist
VTBank
12.2013 - 08.2014
- Responded to customer requests, offering excellent support and tailored recommendations to address needs;
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions;
- responded to customer requests for products, services, and company information;
- boosted sales through strategic client relationship management;
- managed customer database via SAP CRM;
- trained new personnel regarding company operations, policies and services.
Customer Service Specialist
МТБанк
03.2013 - 12.2013
- Maintained up-to-date knowledge of product and service changes;
- responded to customer requests for products, services, and company information;
- provided customer retention services;
- acquired sales manager skills;
- controlled quality of the data for loan applications via SAP CRM;
- managed customer databases via SAP CRM;
- trained new personnel regarding company operations, policies and services;
- met customer call guidelines for service levels, handle time and productivity.
Education
Master's degree - Regional Studies and International Business
Metropolitan University Prague
Prague08.2025
Master's degree - Economics. Finance and credit
Belarusian State University
Minsk01.2017
Skills
- SAP TM, CRM, ERP
- Microsoft: Excel, Word, PowerPoint, OneNote, Outlook
- Transporeon
- Aera
- Customer Service Specialist
- Call Center Experience
- Online Support Specialist
- Sales Management
- Product Sales
- Customer Relationship Management (CRM)
- Load Planning
- Supply Chain Coordination
- Route Planning
- Reverse Logistics
- Coordinating schedules
- Transportation Planning
- Shipping procedures understanding
- Data Entry
- Scheduling
- Product Knowledge
- Product and service solutions
- Critical Thinking
- Conflict Resolution/Mediation
- Staff Training
- Order Processing
Websites
Certification
- EF Language Test Upper-Intermediate - EF Education First
- Fighting Gender Bias at Work - LinkedIn
- Certificate for summer course "Doing Business in LATAM" - Universidad del Rosario
- 1218584
Hobbies
- photography
- yoga
- books
- travelling
- Lightroom and Photoshop
Languages
Russian
Native language
English
Advanced
C1
Hindi
Beginner
A1
Timeline
Transportation Specialist/Logistics Coordinator
ExxonMobil Chemical
08.2022 - Current
Online Customer Service Specialist
I3.cz
01.2019 - 08.2022
Customer Service Sales Specialist & Sales Manager
ByTechService
09.2016 - 07.2017
Customer Service Specialist
Priorbank
09.2014 - 03.2017
Customer Service Specialist
VTBank
12.2013 - 08.2014
Customer Service Specialist
МТБанк
03.2013 - 12.2013
Master's degree - Regional Studies and International Business
Metropolitan University Prague
Master's degree - Economics. Finance and credit
Belarusian State University
- EF Language Test Upper-Intermediate - EF Education First
- Fighting Gender Bias at Work - LinkedIn
- Certificate for summer course "Doing Business in LATAM" - Universidad del Rosario
- 1218584
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