Mariia Tkachuk

• Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
• Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
• Collaborated with two other coffee shop branches within Melvin cafe group and maximize efficiency across all three restaurants
• Implemented trainings of waitresses to improve customer services
• Improved flower decoration and design of all 3 caffees and restaurants

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.

• Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
• Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
• Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
• Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.

• Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

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• Supported daily operations, ensuring smooth workflow and increasing overall productivity.
• Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
• Provided administrative support during audits, contributing to satisfactory compliance review results from regulators or auditors.
• Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
• Acted as a liaison between departments coordinating efforts towards common goals.
• Supported customer service efforts when needed addressing concerns or requests professionally.
• Maintained confidentiality of sensitive information by following strict data protection policies consistently across all tasks performed as General Assistant.