Mariana Pavlyuk
Prague
Overview
11
11
years of professional experience
Work History
Procurement Operations Specialist
SAP Ariba
02.2019 - Current
- Providing inbound application and functional support for all relevant Ariba applications, by means of email and phone
- Responding to customer inquiries in a timely manner and within service level objectives
- Conducting all customer interactions in a manner that presents Ariba in a positive light
- Handling complicated cases
- Contacting engineering team
- Onboarding of the newcomers.
Senior Financial Customer Advisor
CONDUENT, Czech Republic ACS Ltd
02.2018 - 12.2018
- Providing support and consultation for Tier 1 Advisors
- Providing troubleshooting and resolving complex issues with purchases and other financial issues
- Handling complicated cases, contacting engineering team and fraud prevention team
- Handling managers requests to resolve customer enquiries and complaints.
Financial Customer Advisor
CONDUENT, Czech Republic ACS Ltd
01.2016 - 02.2018
- Providing support and consults for customers with financial issues
- Resolving issues with accidental and unauthorised purchases
- Providing refunds
- Prevention of refund abuse
- Troubleshooting issues with unreceived media content.
Customer Advisor (Technical support)
Xerox, Czech Republic ACS Ltd.
01.2016 - 10.2016
- Technical support for customers who use smartphones and other devices
- Advanced skills in iOS and MacOS operation systems
- Proficient usage of communication skills, abilities to adjust to different types of customers (including stressful and emotional situations).
Interpreter
FORWARD KT LLC
01.2013 - 01.2016
- Translation of correspondence (from English, German, Polish, into Russian, Ukrainian) and preparing of agreements between company management of our company and other companies (from South Korea, Turkey, Germany, Austria, Netherlands, Poland)
- Translation of medical equipment manuals
- Participation in meeting discussion between our company and other parties
- Accompaniment of company management in business trips.
Education
Courses of Tour Guides in Czech Republic and Eastern Europe
Prague, CzechiaSpecialty in phototechnique -
Regional Education Center
Warsaw, Poland06.2013
Master of Interpreting English and German languages -
Donetsk National University
Donetsk, Ukraine06.2011
Psychology in Management -
Kozminski University
Warsaw, Poland06.2011
Skills
- Excellent written and verbal communication skills
- Confident and professional speaking abilities (and experience)
- Empathic listener and persuasive speaker
- Patient personality with a high tolerance level
- Enjoy working as a team member as well as independently
- Strong problem-solving and analytical skills
Languages
English
Advanced
C1
Russian
Proficient
C2
Ukrainian
Proficient
C2
Czech
Elementary
A2
Polish
Elementary
A2
German
Elementary
A2
Timeline
Procurement Operations Specialist
SAP Ariba
02.2019 - Current
Senior Financial Customer Advisor
CONDUENT, Czech Republic ACS Ltd
02.2018 - 12.2018
Financial Customer Advisor
CONDUENT, Czech Republic ACS Ltd
01.2016 - 02.2018
Customer Advisor (Technical support)
Xerox, Czech Republic ACS Ltd.
01.2016 - 10.2016
Interpreter
FORWARD KT LLC
01.2013 - 01.2016
Courses of Tour Guides in Czech Republic and Eastern Europe
Specialty in phototechnique -
Regional Education Center
Master of Interpreting English and German languages -
Donetsk National University
Psychology in Management -
Kozminski University
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