Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Logistics CoordinatorFront Office ExecutiveAnalystWork Type
Full TimeLocation Preference
On-SiteLocation: Prague
Open to relocation: Yes
Open To Work
Marek Rmoutil
Mnisek Pod Brdy
Work Preference
Summary
Dynamic analyst with a proven track record at ExxonMobil Pipeline, leveraging analytical thinking and MS Excel to drive process improvements. Enhanced team collaboration through effective communication and visualizations, while implementing predictive analytics to adapt business strategies. Recognized for elevating customer satisfaction by analyzing feedback and refining service offerings.
Overview
18
18
years of professional experience
Work History
Analyst
ExxonMobil Pipeline
05.2020 - 06.2025
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Logistics Coordinator
ExxonMobil Refining & Supply
09.2012 - 04.2020
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
Front Office Executive
ExxonMobil Fuels & Lubricants
02.2010 - 09.2012
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Improved service delivery consistency by standardizing response templates for common customer queries.
Backroom Associate
ExxonMobil Fuels & Lubricants
06.2007 - 01.2010
- Assisted in achieving sales targets with efficient restocking of high-demand products on the sales floor.
- Updated manuals to reflect amending of rates, rules or regulations.
- Planned and scheduled projects and directly performed installations.
Education
High School Diploma -
Aspect College Perth
Perth, WA01-2006
High School Diploma -
High Technical School = Woodworking
Prague01-1987
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Data research and validation
- Process improvements
- Root-cause analysis
Timeline
Analyst
ExxonMobil Pipeline
05.2020 - 06.2025
Logistics Coordinator
ExxonMobil Refining & Supply
09.2012 - 04.2020
Front Office Executive
ExxonMobil Fuels & Lubricants
02.2010 - 09.2012
Backroom Associate
ExxonMobil Fuels & Lubricants
06.2007 - 01.2010
High School Diploma -
Aspect College Perth
High School Diploma -
High Technical School = Woodworking
sports = cycling, cross country skiing
In recent years I fall to cycling after wide sporty background I maintained throughout my life.
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