AutoCAD
Marek Reicho
Praha 3
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Food Delivery Driver
Bolt
03.2021 - Current
- Verified orders prior to completing deliveries to avoid customer complaints.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Coordinated work of team of drivers delivering across local area.
- Communicated regularly with dispatcher for delivery route details and changes.
- Manage multiple orders, delivery locations, and customers at the same time.
- Communicate clearly with customers and food service employees, demonstrating an eagerness to work through any issues or points of confusion.
Security Officer
PRIMM
01.2024 - 02.2024
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Financial Advisor
OVB
05.2023 - 02.2024
- Worked with clients to support understanding of rationale and details of financial strategies.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Food Delivery Driver
KFC
11.2022 - 04.2023
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Developed and maintained professional relations between customer, store personnel, and company.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
Call Center Operator
Formica Group
02.2020 - 01.2021
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Identifying, escalating priority issues and reporting to the high-level management.
- Recording details of comments, inquiries, complaints, and actions taken.
- Routing inbound calls to the appropriate resources.
Cashier
KFC
07.2018 - 10.2019
- Resolves customer issues and answers questions.
- Maintains checkout operations by following policies and procedures and reporting needed changes.
- Provides a positive customer experience with fair, friendly, and courteous service.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Quarter - Engineering Technology
Střední Průmyslová Škola A Gymnázium Na Třebešíně
Na Třebešíně 2299, Praha 10 | 2018 - 2022 04.2001 -
Skills
Multitasking Abilities
Teamwork and Collaboration
Excellent Communication
Flexible and Adaptable
Problem-Solving
Motor Vehicle Operation
Customer Communication
Good Driving Record
Software
SolidWorks
Word
Inventor
Exel, Power Point
TinkerCAD
Interests
Driving
Comunication
Football
Traveling
Video games
Car service
Timeline
Security Officer
PRIMM
01.2024 - 02.2024
Financial Advisor
OVB
05.2023 - 02.2024
Food Delivery Driver
KFC
11.2022 - 04.2023
Food Delivery Driver
Bolt
03.2021 - Current
Call Center Operator
Formica Group
02.2020 - 01.2021
Cashier
KFC
07.2018 - 10.2019
Quarter - Engineering Technology
Střední Průmyslová Škola A Gymnázium Na Třebešíně
04.2001 -