AutoCAD
Marek Reicho
Praha 3
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Food Delivery Driver
Bolt
03.2021 - Current
- Verified orders prior to completing deliveries to avoid customer complaints.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Coordinated work of team of drivers delivering across local area.
- Communicated regularly with dispatcher for delivery route details and changes.
- Manage multiple orders, delivery locations, and customers at the same time.
- Communicate clearly with customers and food service employees, demonstrating an eagerness to work through any issues or points of confusion.
Security Officer
PRIMM
01.2024 - 02.2024
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Financial Advisor
OVB
05.2023 - 02.2024
- Worked with clients to support understanding of rationale and details of financial strategies.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Food Delivery Driver
KFC
11.2022 - 04.2023
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Developed and maintained professional relations between customer, store personnel, and company.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
Call Center Operator
Formica Group
02.2020 - 01.2021
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Identifying, escalating priority issues and reporting to the high-level management.
- Recording details of comments, inquiries, complaints, and actions taken.
- Routing inbound calls to the appropriate resources.
Cashier
KFC
07.2018 - 10.2019
- Resolves customer issues and answers questions.
- Maintains checkout operations by following policies and procedures and reporting needed changes.
- Provides a positive customer experience with fair, friendly, and courteous service.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Quarter - Engineering Technology
Střední Průmyslová Škola A Gymnázium Na Třebešíně
Na Třebešíně 2299, Praha 10 | 2018 - 2022 04.2001 -
Skills
Multitasking Abilities
Software
SolidWorks
Word
Inventor
Exel, Power Point
TinkerCAD
Interests
Driving
Comunication
Football
Traveling
Video games
Car service
Timeline
Security Officer
PRIMM
01.2024 - 02.2024
Financial Advisor
OVB
05.2023 - 02.2024
Food Delivery Driver
KFC
11.2022 - 04.2023
Food Delivery Driver
Bolt
03.2021 - Current
Call Center Operator
Formica Group
02.2020 - 01.2021
Cashier
KFC
07.2018 - 10.2019
Quarter - Engineering Technology
Střední Průmyslová Škola A Gymnázium Na Třebešíně
04.2001 -
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