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To whom it may concern
Please find attached my CV in application for an available position.
I am an honest, independent and self-sacrificing individual. I have a passion for the creative and imaginative aspect of life, yet I remain grounded in academia with a love for literature, languages and reading; by saying that I am fluent in two languages and adequate in another two.
I adapt extremely well to change and new circumstances. I have strong determination, a visionary mind and a committed manner when it comes to business and clients and children. People, communication and cultures are my forte and I am fully educated and sensitive in this sphere. Regardless of my age and experience, or lack thereof, I am a self- disciplined, hardworking, ambitious and goal-oriented individual who settles for nothing but giving my very best and improving on it the daily.
With regards to my previous work experience, I have been a part time model for 4 years. I have been a waitress, and this has helped me to improve my teamwork capability, and to master the art of communication, customer satisfaction, problem-solving and multitasking. Alongside the above, I have done promotional work, since 2018. I have participated in multiple advertisements as well as television series and movies. I have experience in Au Pair work as I have worked as a part time au pair from 2020-2024. The experience was remarkable, working with all ages from four months up to 18 years. While the time of working as an au pair I received wonderful feedback on my social skills as well as creativity, interpersonal skills, critical thinking, problem solving, communication, active listening and adaptability skills!
As of most recent and currently, I work as a Au Pair for the Loubser family while progressing with my first year as a Criminology student (part time) at UNISA, in Pretoria. I am currently and have been working for Alet Mattheus as the General Manager of her private Educational Psychology practise in Moreletapark on week mornings for the past 4 years.
Thank you for taking the time to read my application, I appreciate it immensely. I look forward in anticipation to hear back from you within time.
Kind Regards,
Michelle Mattheus

A dynamic and self-motivated Leader who thrives on new challenges combined with an exceptional level of commitment to achieving excellence: Experience of all levels of Team management, and as an individual, having proven organisational abilities and interpersonal skills. I am a confident communicator accustomed to self-motivating working and with all levels of personnel, from senior managers to front line team members. Self-initiative enables me to deliver the highest quality of work whilst maintaining a level of flexibility, empathy, enthusiasm and a sense of fun Focused and Passionate Key skills: - Extensive Contact Centre Management background at varied levels and across a variety of channels including digital and social media Significant Experience working in a high-volume fast changing customer focused environment, within budget. Strong people management skills in leading a large operation of FTE 350+, across m3Contenents , Ensure the Operation has the necessary resources through to the Scheduling of Recruitment and engagement/inductions at all levels Engaging and communicative leader comfortable on giving feedback around business trends, risks, issues, and opportunities. Excellent interpersonal, leadership, motivation and planning skills based on up-to-date knowledge of operational processes which would give me the ability to develop and implement a business plan, ensuring any contact centre could achieve the organization's strategic objectives. Excellent organisational skills, balancing demands and priorities whilst working under pressure to tight deadlines Proven experience within Continuous Improvement. driving and monitoring strategies to generate incremental change, constant review of all work processes and policies to improve service and quality standards together with identifying opportunities to meet and exceed performance targets. Fully manage the end-to-end resolution for all customers and complaints Leader of managers and their performance, constantly focused on development, coaching and Training, whilst motivating, to maximising performance and efficiency in line with business policies and procedures to all performance targets for all direct line reports Scheduling of Recruitment and engagement/inductions at all levels Dedicated and organised Operations Manager and effective leader with over [Number] years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or property management role with growing organisation.

Highly effective Chartered construction manager recognised for leading by example, setting benchmarks, and establishing clear expectations. Demonstrates excellent time management by correctly allocating resources and personnel where needed. Well-organised and methodical, capable of making long-term plans to prioritise tasks based on urgency and importance. Skilled in managing budgets, optimising resources to reduce costs while focusing on profitability. A firm decision-maker in fast-paced and challenging environments, applying rationality and reasoning. Known for taking responsibility, accountability, and ownership. An assertive communicator who listens actively while clearly articulating expectations. Highly self-motivated with a drive to set and achieve targets within deadlines. Proficient in HSE safety requirements and construction documentation management.

SENIOR DELIVERY ASSOCIATE | CLIENT EXPERIENCE (APAC)
Adaptable and commercially minded professional with over 15 years of experience in high pressure, international retail and digital environments. Expert in managing complex regional workflows and delivering exceptional experiences for global brands. A specialist in the APAC region, with a deep professional and personal connection to Japan, possessing the cultural sensitivity and operational precision required to manage high stakes client journeys.

Mareile Vermehr

Summary

Overview

Work history

Quality Manager- Technical Compliance

Project leader - Quality Day Stöcken

Quality Manager- Strategy and Change Management

Various Job Positions and multiple parantel leaves

Head of QM/PI/Process Industrialization CLC Plant

Project Leader - Value Leadership CVT

Development Engineer Technical Benchmarking

Development Engineer Winter Tires Replacement

R&D Trainee

Education

Diplom Wirtschaftsingenieurwesen - Maschinenbau

Skills

SPRACHEN

Affiliations

Timeline

Quality Manager- Technical Compliance

Project leader - Quality Day Stöcken

Quality Manager- Strategy and Change Management

Various Job Positions and multiple parantel leaves

Head of QM/PI/Process Industrialization CLC Plant

Project Leader - Value Leadership CVT

Development Engineer Technical Benchmarking

Development Engineer Winter Tires Replacement

R&D Trainee

Diplom Wirtschaftsingenieurwesen - Maschinenbau

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