Hi, I’m
Manilyn Escarez
Prague,10000
Summary
Adaptable office assistant with a positive attitude and a commitment to excellence in administrative tasks. A fast learner with foundational knowledge in handling correspondence scheduling, and supporting office management through proactive problem-solving and strong interpersonal skills .Recognized for exceptional customer service skills, handling inquiries with grace and professionalism.
Overview
9
years of professional experience
1
Certification
Work History
PROJECT ENGAGE INC- A PAYMAYA PARTNER, Polaris street Brgy Bel Air Makati City Philippines, Philippines
SALES ADMIN ASSISTANT
2022.04 - 2023.04 (1 year)
Job overview
- To act as support to the sales agents and their corresponding cluster
- Responsible for pre screening and fulfillment of merchant on boarding requirements which include direct coordination with their assigned merchants for the completion of documents and pending obligation
- Assigned as point of contact for merchant support team in the submission and rectification of merchant requirements
- Act as supplementary tele sales resource initiatives and projects
- Assist in the preparation of regularly scheduled reports and email
- Reply to email, telephone, or face to face inquiries
- Provide information by answering questions and requests
- Contribute to team effort by accomplishing related results as needed
- Carry out administrative duties such as filing, typing, copying, binding, scanning, editing, etc.
THAJZ KRAJZ
SPA ATTENDANT
05.2023 - Current
Job overview
- Collaborating with clients on stress and pain in order to create treatment plan
- Give clients a satisfaction combination to relieve their stress
- Doing Ventosa / Stone Massage to satisfy client relaxation
- Assist in advance preparation of product and equipment for spa services
- Assist Members/Guests with use of sauna, steam, whirlpool
- Knowledgeable about all Spa service treatments offered seasonal treatment promotions
- Provide relaxing massages to clients by appointment
- Guide clients through service offerings and determine which massages would benefit them most
- Take a detailed client history and note any health conditions
- Evaluate clients to determine painful or stressed areas of the body
- Advise clients on stretching, strengthening or relaxation methods.
BMI FINANCE CORP
TELE CREDIT COUNSELOR
04.2018 - 04.2022
Job overview
- Evaluate the loan and credit needs of clients, taking into consideration all aspects of their financial background in relation to policies and regulations
- Ordered credit and timely reports such as Daily / Weekly and Monthly Performance Report
- Create outlook reports based off your clients financial documentation
- Coordinate with dealer to help negotiate monthly payment amount that better fit on clients budget
- Offered restructure
- Prepare written documents to established contracts or other transactions documents such as Notices
- Resolve billing and customer credit issues
- Balance PCF / Reimbursements and checking of SOA
- Monitor/ Call clients accounts daily to hit minimum target monthly
- Compiling, coding and updating of reports
- Call and follow up clients on their past due accounts
- Handle irate clients and solve their problem regarding on their Carloan
- Corresponds with customers to answer questions or resolves complaint.
XCR CREDIT COLLECTION SPECIALIST
COLLECTION SPECIALIST
03.2018 - 10.2018
Job overview
- Monitoring accounts to identify overdue payments
- Finding and contacting debtors to arrange debt payoffs
- Keeping accurate records and reporting on collection activity
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers
- Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
- Resolve customer issues and complaints concerning billing
- Submit regular reports on the status of unpaid accounts and any repayment progress.
Jolibee Restaurant
WAITRESS
03.2015 - 06.2016
Job overview
- Providing customers with menus
- Taking customer orders and relaying them to the kitchen
- Serving food and beverages to customers
- Listening to any complaints that patrons have and addressing them appropriately
- Preparing bills and processing payments
- Guiding guests to their table
- Answering any questions the guests may have
- Communicating the order to the kitchen
- Collecting the food from the kitchen and serving it to the guests
- Giving guests time to finish their meal
Education
DATAMEX INSTITUTE OF COMPUTER TECHNOLOGY , PEDRO GIL STREET MALATE MANILA PHILIPPINES
Associate of Science from INFORMATION TECHNOLOGY
04.2016
Skills
- Computer Literate
- Initiated
- Time Management
- Creativity
- Provide effective Customer Service
- Good Moral Communication Skills
- Self Motivate
Certification
08/09/2022, 09/16/2028, 15451202 000789, NATIONAL CERTIFICATE NCII
Languages
ENGLISH
Age
28
Civilstatus
Single
Heightcm
151
Weightkg
52
Religion
Christianity - Catholic
Governmentdocuments
P8770445A, DFA MANILA, 09/16/2028
Trainingsseminars
- 09/12/2019, 09/12/2019, Anti Money Laundering Council Honda Prestige Bacoor, BACOOR CAVITE
- 07/09/2018, 07/09/2018, Basic Negotiation Skills Training, 4th Floor BMI Bldg, Gil Puyat Ave, Makati city
- 05/21/2015, 05/23/2015, Third Leadership Youth Training and Seminar, Up Los Banos
Basicinformation
Manilyn F. Escarez
escarezmanilyn20@gmail.com,
+420 734 357 602
Personal Information
- Date of Birth: 03/07/96
- Gender: Female
- Nationality: Filipino
References
- MS LEA NASTOR, MANAGER, HEAVENLY SENSES SPA, 09394622546, FABELLALEA214@GMAIL.COM
- PERCIVAL ALFARO, DESK CREDIT INVESTIGATION, BMI FINANCE CORP, 09054567582, percivalalfaro2019@gmail.com
- KHRIZIE MISENAS, MANAGER, PROJECT ENGAGE INC, 09985726808, khriziemisenas.projectengage@yahoo.com
Timeline
SPA ATTENDANT
THAJZ KRAJZ
05.2023 - Current
SALES ADMIN ASSISTANT
PROJECT ENGAGE INC- A PAYMAYA PARTNER
2022.04 - 2023.04 (1 year)
TELE CREDIT COUNSELOR
BMI FINANCE CORP
04.2018 - 04.2022
COLLECTION SPECIALIST
XCR CREDIT COLLECTION SPECIALIST
03.2018 - 10.2018
WAITRESS
Jolibee Restaurant
03.2015 - 06.2016
DATAMEX INSTITUTE OF COMPUTER TECHNOLOGY
Associate of Science from INFORMATION TECHNOLOGY
08/09/2022, 09/16/2028, 15451202 000789, NATIONAL CERTIFICATE NCII
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