Azure Application for cloud
Manar Fraihat
System Engineer
Stary Plzenec,323
Summary
Systems engineer with 3 years of experience in infrastructure development for cloud computing platforms. Practiced at transitioning customers from on-premise solutions to cloud-based deployments. Versed in utilizing cloud infrastructure to alleviate pitfalls inherent to on-site computing. Provider of smooth, well-planned transition architecture.
Experience In system virtualization and network security. Motivational team leader aligns cross-functional teams with business objectives to achieve key metrics.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Senior Systems Engineer with three years of experience in system virtualization and network security. Motivational team leader aligns cross-functional teams with business objectives to achieve key metrics.
Overview
14
14
years of professional experience
2
2
Certifications
2
2
Languages
Work History
System Engineer/Infrastructure Engineer
Minister Of Digital Economy And Entrepreneurship
Amman, Jordan
01.2020 - 01.2022
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Optimized application performance by utilizing load balancing techniques across multiple servers.
- Evaluated emerging technologies and recommended appropriate solutions to improve existing infrastructure.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Collaborated with cross-functional teams to design, develop, and deploy scalable IT solutions in alignment with business objectives.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Integrated database and backup servers into enterprise systems.
- Oversaw development and maintenance of organization computer systems and intranet.
- Configured, installed, and upgraded SQL databases.
- Participated in system development life cycle from requirements analysis through system implementation.
- Created system design models and specifications to support system programmers and development teams.
- Delivered helpdesk service and support to customers.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Completed software updates and assessed security patches for optimized computer use.
- Created flowcharts, diagrams and other documentation.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Managing and maintaining file servers
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
- New accounts set-up and active directory administration
- Problem-solving when things go wrong
- Ensuring data is stored securely
- Handling back-up procedure
- Writing website code with programming languages such as HTML, Java, Java script, And CSS
- Producing, maintaining and modifying for Government websites and user interfaces.
Application Manager/Web Administrator
Ministry of Digital Economic and Entrepreneurship (MODEE)
01.2016 - 01.2020
- Operation and sustainability of the e-government portal by reviewing servers, software and databases in IBM platform (IBM WebSphere, DB2 data base)
- Implemented security measures to protect sensitive data from unauthorized access or breaches.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Reduced downtime, ensuring timely completion of system upgrades and patches.
- Working in Tarasul project for all governments in Total Agility platform, and SQL Database
- Writing website code with programming languages such as HTML, Java, Java script, And CSS
- Producing, maintaining and modifying for Government websites and user interfaces.
- Coordinated with stakeholders at all levels of the organization to ensure alignment between project goals and overall business strategy.
- Conducted thorough quality assurance testing to identify and address potential issues before application release.
Jo CCTLD Officer
Jordanian National Information Technology Center (NITC)
03.2014 - 01.2016
- Customer service by registering their addresses on Internet under top-level domain
- Jo and
- Jordan, and communicate with them
- Ensure continuity of work domain servers
- Promotional campaigns work destination, including promotion of upper ranges of Arabic and Latin
- Activate and provide service all ENUM
- Reviewing registration policies periodically to reflect global best practices and feedback from customers
- Modernization and development of systems to facilitate registration of domain registration process
- Attend meetings and workshops related to, and participation in working groups and mailing lists related
- Follow all developments - if possible - in world of names and numbers of Internet addresses
- Provide annotations to certain applicants (courts, universities, citizens, ...)
- Creating files hosting domain names (Zone File) servers Center for institutions and government departments
- Development and maintenance of website of registration of domain names in Latin and Arabic
- Provide technical advice and technical support for customers of national and private institutions.
Helpdesk and Technical Support
Jordanian National Information Technology Center (NITC)
11.2013 - 03.2014
- Call handling, ticketing and e-mails received for technical services department about any technical problem related to the services provided by e-government operations center
- Solving most of the tickets from the first contact or again at the service level agreement (SLA) set by the management of electronic transactions
- Transform unsustainable resolved ticket to the second level of technical support in the electronic Operations Center (Engineers specialists)
- Follow-up and coordination between ministries and government institutions and the second level of technical support in the electronic operations center
- Contribute to identifying problems (such as data analysis)
- Review and closing applications based on the changes.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware, devices, and software to set up work stations for employees.
- Used ticketing systems to manage and process support actions and requests.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Developed and implemented preventive maintenance procedures.
- Created user accounts and assigned permissions.
- Assisted with updating technical support best practices for use by team.
- Documented support interactions for future reference.
- Reduced call wait times by effectively prioritizing incoming technical support requests and delegating tasks accordingly.
- Enhanced team performance by training new technicians on best practices and troubleshooting techniques.
- Configured hardware and granted system permissions to new employees.
Training Coordinator
Jordanian National Information Technology Center (NITC)
08.2011 - 11.2013
- Conduct surveys of community needs and promote programs and e-services
- Classification of competencies and design and implement programs that develop the skills of the field staff
- Of technical and practical
- Develop training programs and content and Academies
- Adoption and implementation of partner programs and academies
- Development of services and community-based programs and projects promoting awareness and Arabic Content.
- Verified training program compliance with applicable laws and regulations.
- Worked with central management to identify, plan, align, and address training needs.
- Built constructive trainer and vendor relationships for successful program delivery.
- Built and maintained professional relationships with vendors and suppliers.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Computer Trainer
Jordanian National Information Technology Center (NITC)
08.2007 - 08.2011
- Organizing and conducting training courses in information technology and self-development and preparation for the labor market
- Social Work with e-content development
- Providing electronic services approved for the local community
- Follow the work of technical maintenance and software.
- Invigilated and graded projects, quizzes and examinations.
- Facilitated hands-on exercises that reinforced key concepts, ensuring greater retention of knowledge among participants.
- Led workshops for large groups while maintaining attentiveness to individual participant needs and progress.
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Delivered remote training sessions via video conferencing platforms to accommodate diverse schedules and locations.
- Developed job-specific competencies and performance standards.
- Enhanced student understanding of complex topics by using real-world examples and case studies.
- Contributed to the design of online courses, enabling accessible learning opportunities for remote employees or those with limited time availability.
- Mentored junior trainers in effective teaching strategies, improving their instructional skills.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Collaborated with IT departments to address technical issues during training sessions, minimizing disruptions for learners.
- Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
- Designed and delivered web-based, self-directed learning materials.
Education
MBA - Business Management Masters
AL-Balqa' Applied University
Amman, Jordan 04.2001 -
Bachelors, Computer Since / Information Technology - Computer Science And Programming
AL-Balqa' Applied University
06.2007
High School Diploma -
Jerash Secondary School For Girls
04.2001 -
Skills
IT Infrastructure
undefinedCertification
ICDL, UNESCO License UN 07031441, May 2008
Personal Information
- Date of Birth: 11/16/85
- Nationality: Jordanian
Volunteer Experience
Cisco Networking Academy, Instructor
Training
- IT Essentials from CISCO Academy : PC Hardware and Software, 2008
- ICDL certificate, 2008
- Microsoft .NET framework 2.0 Application development /web Application, 2008
- ICDL advance, 2009
- Mobile Application, 2009
- Family Online Safety "Train the Trainer workshop", 2009
- IBM Forms V8, 2016
- IBM Connections 5.0 Administration, 2016
- WebSphere Portal V8 Installation Administration, 2016
- Portal Application Development Using WebSphere Portlet Factory, 2016
- Power BI, 2019
- Networking with Windows Server 2016, 2021
- Installation, Storage, and Compute with Windows Server 2016, 2021
- Windows Server 2016 Active Directory, Configuring, 2021
Accomplishments
- Collaborated with team in the development of Tarasul project for Jordan govermemnt Entity
- Resolved product issue through consumer testing.
- Collaborated with team in the Jordanian e-Government project and Sanad Application
Software
IBM DB
Totalagility sw
SQL DB
DB2 data base
IBM WebSphere
HTML, Java, Java script, And CSS
Power BI
Active Directory
Windows Server 2016
Timeline
System Engineer/Infrastructure Engineer
Minister Of Digital Economy And Entrepreneurship
01.2020 - 01.2022
Application Manager/Web Administrator
Ministry of Digital Economic and Entrepreneurship (MODEE)
01.2016 - 01.2020
Jo CCTLD Officer
Jordanian National Information Technology Center (NITC)
03.2014 - 01.2016
Helpdesk and Technical Support
Jordanian National Information Technology Center (NITC)
11.2013 - 03.2014
Training Coordinator
Jordanian National Information Technology Center (NITC)
08.2011 - 11.2013
Computer Trainer
Jordanian National Information Technology Center (NITC)
08.2007 - 08.2011
MBA - Business Management Masters
AL-Balqa' Applied University
04.2001 -
High School Diploma -
Jerash Secondary School For Girls
04.2001 -
Bachelors, Computer Since / Information Technology - Computer Science And Programming
AL-Balqa' Applied University
ICDL, UNESCO License UN 07031441, May 2008
TOEFL, ETS
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