Lydon Borg Bonaci
Sedlec
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Improve customer experiences by applying service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Roqqet Operations
09.2023 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Customer Service
Red Acre
02.2022 - 06.2023
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Retail Sales Associate
Wowie & Kush
10.2020 - 08.2021
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
F.O.H / B.O.H
New York Best
07.2018 - 08.2020
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
Waiter
Elia & Sons
03.2017 - 05.2018
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
Education
High School Diploma -
G.F. Abela Junior College
Malta 04.2001 -
Skills
Data Collection
undefinedTimeline
Customer Service Representative
Roqqet Operations
09.2023 - 03.2024
Customer Service
Red Acre
02.2022 - 06.2023
Retail Sales Associate
Wowie & Kush
10.2020 - 08.2021
F.O.H / B.O.H
New York Best
07.2018 - 08.2020
Waiter
Elia & Sons
03.2017 - 05.2018
High School Diploma -
G.F. Abela Junior College
04.2001 -
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