Lydia Muthama
Brno
Summary
I am a dependable and responsible individual, with strong work ethics, able to work in a target driven and fast-paced team environment. Keen to find a position where my expertise and experience will add value to operation.
Overview
8
8
years of professional experience
Work History
Project Manager/Director’s Assistant (Remote)
FrenchEtVoila Learning Centre
01.2023 - 02.2023
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Organize projects and assign tasks to other administrative assistants in Asana or Trello
- Responding to emails from prospective clients
- Handling social media i.e Creation of content, copywriting and Updating data tracking advertising campaigns
- Online Research -Convert leads to sales
- Developed and initiated projects, managed costs, and monitored performance.
Personal Assistant (Remote)
TutorOne
08.2022 - 12.2022
- To provide professional administrative support services to the company’s CEO
- Post new jobs on indeed, sort the applications and book candidates for interviews
- Send successful candidates hiring contracts and update their tax records and police checks documents on our data base
- Follow up on new sales to ensure they are successfully closed then send sales proposals to the new clients
- Provide tasks training to new staff members
Data Entry Specialist (Remote)
DSH Entertainment, INC
11.2020 - 07.2022
- To conduct online research for the company’s projects
- To follow up and manage ongoing projects
- To provide professional administrative support services to the company’s CEO
- To provide event logistical assistance/support and offsite event coordination
- Demonstrated respect, friendliness and willingness to help wherever needed.
Finance assistant
Placid Systems ltd
01.2019 - 05.2020
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Tracking and reconciling bank statements
- Oversee and coordinate office administrative procedures and review, evaluate and implement new procedures
- Organizes and schedules office activities, including meetings, travels, and conferences, as well as department activities for members of the department
- Updating financial spreadsheets with daily transactions
Customer Service Executive
KCB Bank ltd
05.2015 - 12.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Updated account information to maintain customer records.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
International English Language Test System - English
British Council
Nairobi, Kenya12.2019
Bachelor of Economics - Economics & Statistics
The University Of Nairobi
Nairobi,Kenya12.2014
Skills
- SAP
- Presentations
- Workflow Planning
- Cross-Functional Collaboration
- Timely Project Completion
- Pipedrive CRM
- Hubspot CRM
- Slack
- MS Excel
- MS Word
- Data Entry
- Online Research
Languages
English
Native language
German
Beginner
A1
Timeline
Project Manager/Director’s Assistant (Remote)
FrenchEtVoila Learning Centre
01.2023 - 02.2023
Personal Assistant (Remote)
TutorOne
08.2022 - 12.2022
Data Entry Specialist (Remote)
DSH Entertainment, INC
11.2020 - 07.2022
Finance assistant
Placid Systems ltd
01.2019 - 05.2020
Customer Service Executive
KCB Bank ltd
05.2015 - 12.2018
International English Language Test System - English
British Council
Bachelor of Economics - Economics & Statistics
The University Of Nairobi
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