Senior Team Lead LAMP (Legal Age Meeting Point) Activation
Prague,10
Overview
16
16
years of professional experience
2
2
Languages
Work History
Senior Team Lead LAMP (Legal Age Meeting Point) Activation
Philip Morris CR a.s.
2 2022 - Current
Newly set up communication/selling channel for CZ&SK markets
Cooperation set up with two new agencies (operation model, contracts, hostess hiring and training)
Responsibility for hostess activities during promo nights – ensuring right Brand Building activities for different types of customers (smokers/IQOS users) in accordance with market needs and activities
Responsibility for hostess staff during festivals/events.
Direct Retail Experience Lead
Philip Morris CR a.s.
02.2022 - 01.2024
Responsibility for look & feel at Direct Retail & IQOS Partners stores at CZ&SK market
Responsibility for activation calendar and opening events
Close cooperation with Global Brand Retail Team and local agencies – material development, testing and production, brand building activities at POS
Ensuring smooth NPL at our channels (e.g
ILUMA, VEEV ONE, VEEV NOW, new SKUs, Limited edition…), responsibility for all materials and activation
Participation and leading project groups (e.g
ILUMA materials development and distribution, LEVIA market roll out)
Direct Retail Experience Coordinator
Philip Morris CR a.s.
05.2018 - 01.2022
Coordinating and overseeing all customer related activities in IQOS Retail to secure high standards of customer experience
Planning, overseeing and evaluation all Direct Retail marketing activities
Cross functional cooperation
New product launch project groups participation
POS opening, hyper care during first weeks.
Purchasing Executive
Philip Morris CR a.s.
04.2015 - 04.2018
Full responsibility for tenders for Internal customers (HR, Finance, Corporate Affairs, Car Fleet, Office Services, Travel & Logistic, Information Services)
Responsibility for Cluster (CZ&SK&HU) tenders
Ad hoc project in cooperation with Internal Customers
Cooperation with Global Purchasing Team – global project participation
Senior Purchaser
ABB s.r.o (Semiconductors)
09.2013 - 12.2014
Ensure continuous supply of material for the manufacture of semiconductor division
Negotiation with suppliers - improving price and delivery terms
Search for new suppliers, realization of tenders.
Account Manager
Caledonian School, s.r.o
01.2010 - 08.2013
Junior Customer Relationship Manager
Sales Marketing Assistant
Preparation of courses for companies and individuals
Realization of tenders
Presentations for clients - education settings
Preparation of contracts, statistics, and reports.
Assistant – sales department
MAFRA, a.s.
10.2008 - 11.2009
Office operations, cooperation with Account Managers, communication with clients
Education
Tourism – Bachleor degree. -
Vysoká škola obchodní v Praze (College of business)
Management of Tourism – DiS degree (Diploma Specialist) - undefined
Vyšší obchodní podnikatelská škola (Higher school)
One year studying of English and Spanish - undefined
Language school Lingua Viva
Public administration - undefined
SOŠ Drtinova (High school)
Pc Skills
Word
Excel
PowerPoint
Outlook
SAP
Other Education
Change management
Efective delegation – natural and rational management of people
Negotiations with complicated parties
Management of business meeting
Assertivness in business
5 pillars of successful long-term relationships with customers
Degree
DiS, Bc.
Contacts
774 939 967, luciemichaljanicova@seznam.cz, U Domu Služeb 2063/2a, Prague, 4
Personal Information
Place of Birth: Czech Republic
Citizenship: Czech Republic
Date of Birth: 09/30/83
Driving License: B – active driver
Timeline
Direct Retail Experience Lead
Philip Morris CR a.s.
02.2022 - 01.2024
Direct Retail Experience Coordinator
Philip Morris CR a.s.
05.2018 - 01.2022
Purchasing Executive
Philip Morris CR a.s.
04.2015 - 04.2018
Senior Purchaser
ABB s.r.o (Semiconductors)
09.2013 - 12.2014
Account Manager
Caledonian School, s.r.o
01.2010 - 08.2013
Assistant – sales department
MAFRA, a.s.
10.2008 - 11.2009
Senior Team Lead LAMP (Legal Age Meeting Point) Activation
Philip Morris CR a.s.
2 2022 - Current
Tourism – Bachleor degree. -
Vysoká škola obchodní v Praze (College of business)
Management of Tourism – DiS degree (Diploma Specialist) - undefined
Vyšší obchodní podnikatelská škola (Higher school)
One year studying of English and Spanish - undefined
<ul>
<li>Leading a team of 10 software developers through the complete SDLC — from requirement gathering, design, development, code reviews, testing, to deployment.</li>
<li>Designed and developed robust Java-based applications using Spring Boot, Hibernate, JSP, and REST APIs.</li>
<li>Acted as the primary point of contact between business stakeholders and the technical team to ensure clear communication and successful delivery.</li>
<li>Oversaw sprint planning, task assignments, and status tracking using Agile methodologies (Scrum).</li>
<li>Reviewed code and ensured adherence to best practices, improving overall code quality and maintainability.</li>
<li>Delivered multiple high-impact projects on time, meeting all performance and scalability requirements.</li>
<li>Provided mentorship and technical guidance to junior developers, improving team efficiency and knowledge sharing.</li>
</ul> at Mobicule Technology pvt.ltd<ul>
<li>Leading a team of 10 software developers through the complete SDLC — from requirement gathering, design, development, code reviews, testing, to deployment.</li>
<li>Designed and developed robust Java-based applications using Spring Boot, Hibernate, JSP, and REST APIs.</li>
<li>Acted as the primary point of contact between business stakeholders and the technical team to ensure clear communication and successful delivery.</li>
<li>Oversaw sprint planning, task assignments, and status tracking using Agile methodologies (Scrum).</li>
<li>Reviewed code and ensured adherence to best practices, improving overall code quality and maintainability.</li>
<li>Delivered multiple high-impact projects on time, meeting all performance and scalability requirements.</li>
<li>Provided mentorship and technical guidance to junior developers, improving team efficiency and knowledge sharing.</li>
</ul> at Mobicule Technology pvt.ltd
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd
<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br>
• Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br>
• Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br>
<br>
<strong>Compensation, Benefits & Payroll:</strong><br>
• Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br>
• Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br>
• Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br>
<br>
<strong>Policy Development & Compliance:</strong><br>
• Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br>
• Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br>
• Advised leadership on labor law updates and best practices in employee relations.<br>
<br>
<strong>Talent Acquisition & Onboarding:</strong><br>
• Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br>
• Managed international hiring, including visa processing, embassy coordination, and relocation support.<br>
• Optimized onboarding programs to ensure a smooth transition for new employees.<br>
<br>
<strong>Employee Relations & Engagement:</strong><br>
• Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br>
• Maintained accurate records for attendance, leave, and performance management.<br>
• Prepared employment contracts and offer letters in compliance with legal and company standards.<br>
<br>
<strong>Strategic HR Leadership:</strong><br>
• Collaborated with senior management to align HR strategies with business goals.<br>
• Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br>
</p> at Saudi Central Bank<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br>
• Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br>
• Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br>
<br>
<strong>Compensation, Benefits & Payroll:</strong><br>
• Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br>
• Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br>
• Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br>
<br>
<strong>Policy Development & Compliance:</strong><br>
• Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br>
• Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br>
• Advised leadership on labor law updates and best practices in employee relations.<br>
<br>
<strong>Talent Acquisition & Onboarding:</strong><br>
• Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br>
• Managed international hiring, including visa processing, embassy coordination, and relocation support.<br>
• Optimized onboarding programs to ensure a smooth transition for new employees.<br>
<br>
<strong>Employee Relations & Engagement:</strong><br>
• Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br>
• Maintained accurate records for attendance, leave, and performance management.<br>
• Prepared employment contracts and offer letters in compliance with legal and company standards.<br>
<br>
<strong>Strategic HR Leadership:</strong><br>
• Collaborated with senior management to align HR strategies with business goals.<br>
• Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br>
</p> at Saudi Central Bank