Lucie Kosková
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative, Temp. Contract
Notino
10.2024 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Managed high-stress situations effectively, maintaining professional attitude under pressure while resolving multiple disputes at the same time.
Post Delivery Associate
PostNL
2 2024 - 7 2024
- Managed the accurate delivery of mail and parcels in Netherlands.
- Enhanced delivery efficiency by optimizing route planning and time management.
Winery Management Intern
Weingut Sepp Moser
07.2022 - 07.2022
- Learned about the practices of business management and winemaking (from a plant to a bottled wine).
Translator
Freelance
04.2018 - 05.2019
- Translated documents in English and Czech.
Usher
Kino Svět
10.2015 - 11.2016
- Attending to customers.
- Bartending.
- Ticket Administration.
Education
Viticulture And Oenology Programme -
Mendel University in Brno
06-2022
Business Management And Marketing Course -
Mendel University in Brno
12-2021
Biology Programme -
University of Vienna
05-2020
Skills
- Multitasking
- Excellent communication skills
- Adaptability and flexibility
- Fast learner
- Attention to detail
- Research and observation skills
- Critical and analytical thinking
- Outside the box mindset
- Can work well with PC and AI
- Ability to simplify complex texts
- Captioning and transcription
- Writing
Languages
Czech
Proficient
C2
English
Proficient
C2
German
Advanced
C1
Dutch
Intermediate
B1
Extracurricular Activities
Participated in Workaway volunteer programs in Netherlands and Greece.
Timeline
Customer Service Representative, Temp. Contract
Notino
10.2024 - 01.2025
Winery Management Intern
Weingut Sepp Moser
07.2022 - 07.2022
Translator
Freelance
04.2018 - 05.2019
Usher
Kino Svět
10.2015 - 11.2016
Post Delivery Associate
PostNL
2 2024 - 7 2024
Viticulture And Oenology Programme -
Mendel University in Brno
Business Management And Marketing Course -
Mendel University in Brno
Biology Programme -
University of Vienna
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