Overview
Work History
Education
Skills
Driving Licence
Technical Skills
Hobbies
Timeline
Generic
Lucie Hablová

Lucie Hablová

Praha-Žižkov

Overview

13
13
years of professional experience

Work History

Corporate Travel Agent

Blue Style A.s.
06.2021 - 08.2024


  • Developed strong vendor relationships to ensure access to the best travel options available for clients.
  • Assisted in training new hires, sharing best practices and ensuring new team members were equipped to provide excellent service to clients.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.

Au Pair

Au Pair in America
09.2018 - 03.2021
  • Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
  • Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
  • Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
  • Developed bilingual abilities in English through immersive conversation and activities.
  • Developed creative activities to encourage physical, social and emotional growth.
  • Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family's children.
  • Provided reliable transportation to various appointments, activities, and outings while maintaining safety standards.
  • Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.

Au Pair

Au Pair World
01.2017 - 06.2018
  • Transported children safely to school, activities and appointments on time.
  • Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
  • Developed creative activities to encourage physical, social and emotional growth.
  • Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
  • Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
  • Kept children's areas neat and clean.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Organized age-appropriate educational trips to local museums, parks, zoos stimulating curiosity about the world around them.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Hotel Entertainer

Pro Staff
08.2016 - 10.2016


  • Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
  • Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
  • Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
  • Created fun and animated skits aligned with company mission and values for guest enjoyment.
  • Incorporated stage props to engage audience and create unforgettable moments.

Au Pair

Au Pair in America
07.2014 - 07.2016
  • Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
  • Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
  • Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
  • Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
  • Implemented creative activities that stimulated child development in areas such as motor skills, cognitive abilities, and social interactions.
  • Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
  • Played games, worked on puzzles, and read books to young children.

Waitress Trainee

Greek Restaurant
07.2013 - 09.2013
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Office Assistant

STAKS Group S.r.o.
07.2011 - 06.2012
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Education

High School Diploma -

Hotelová Škola, Plzeň, U Borského Parku 3
Pilsen, Czechia
06.2011

Skills

  • Travel industry experience
  • Strong Communication Skills
  • Sales and Upselling Techniques
  • Cross-cultural sensitivity
  • Travel research
  • Geography Knowledge
  • Cultural Awareness
  • Travel Arrangements
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving abilities
  • Multitasking
  • Cash Handling
  • Reservations Booking
  • Customer Service
  • Social Skills Development
  • Infant care experience
  • Patience and understanding
  • Activity Planning
  • Emotional Support
  • Outdoor activities
  • Special Needs Care
  • Housekeeping and Cleaning

Driving Licence

Category B

Technical Skills

Programs:

  • Dynamax
  • Zendesk


Other:

  • MS Windows
  • MacOS
  • Smart phone Android
  • Smart phone Apple iOS
  • MS Word
  • MS PowerPoint
  • Internet
  • MS Outlook expert

Hobbies

Traveling, spending time with family and friends, learning new skill, music/podcasts, volunteering, workout classes

Timeline

Corporate Travel Agent

Blue Style A.s.
06.2021 - 08.2024

Au Pair

Au Pair in America
09.2018 - 03.2021

Au Pair

Au Pair World
01.2017 - 06.2018

Hotel Entertainer

Pro Staff
08.2016 - 10.2016

Au Pair

Au Pair in America
07.2014 - 07.2016

Waitress Trainee

Greek Restaurant
07.2013 - 09.2013

Office Assistant

STAKS Group S.r.o.
07.2011 - 06.2012

High School Diploma -

Hotelová Škola, Plzeň, U Borského Parku 3

Similar Profiles

CREATE PROFILE
Lucie Hablová