Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luca Campisi

Brno

Summary

I began my professional journey with a strong academic grounding in communication science, and I've been proactive about expanding this knowledge ever since.

In my role as an Advanced Agent Consultant for the Lufthansa Group, I have actively leveraged my understanding of customer dynamics to develop and implement effective problem-solving strategies.

This hands-on experience has significantly broadened my capabilities, allowing me to consistently deliver specialized support and high-quality service.

Overview

8
8
years of professional experience

Work History

Advance Agent Consultant

Global Telesales
12.2022 - Current
  • Demonstrated exceptional soft skills by empathizing with customers, de-escalating high-stress calls, and consistently ending interactions with improved customer satisfaction and a positive outcome.
  • Managed comprehensive customer inquiries for the Lufthansa Group (Lufthansa, Swiss, and Austrian Airlines), handling all aspects of booking management, including changes, refunds, and add-on services.
  • Provided expert support for Miles & More loyalty program members, effectively resolving inquiries for status holders (HON, SEN, FTL, BASE).
  • Resolved complex compensation claims in the Customer Relations Department, researching information about the flight irregularities and determining eligibility for passenger compensation.
  • Supported passengers with technical issues, providing basic troubleshooting for website and online booking problems.

Special Education Support Teache

Istituto Comprensivo Di Siziano
12.2021 - 07.2022
  • Developed individualized education plans (IEPs) and utilized diverse teaching aids to close learning gaps.
  • Built strong relationships with students, parents, and school staff to collaboratively track and support student progress.
  • Prepared and organized all educational materials and student progress reports.
  • Integrated an interactive whiteboard (IWB) into daily lessons to enhance student engagement.

Administrative Assistant

Istituto Comprensivo Di Siziano
11.2021 - 11.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management.

Social Media Manager Intern

E-REAL
09.2020 - 12.2020
  • Collaborated with an international team to develop engaging storytelling and immersive training activities.
  • Created compelling content and presentations using WordPress and PowerPoint to boost client engagement and promote business objectives.
  • Managed multiple social media platforms for consistent messaging and optimal reach.

Distribution Coordinator & Social Media

Marvellous Greens & Beans
08.2020 - 11.2020
  • Streamlined distribution operations for faster order fulfillment and increased customer satisfaction.
  • Coordinated with sales and production teams to ensure accurate forecasting of product demand and efficient allocation of resources.
  • Monitored equipment maintenance schedules to ensure optimal functionality and minimal downtime within the distribution center.


Barback

Movement Entertainment
10.2018 - 06.2019
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.

Server

Talè Cafè & Restaurant
05.2017 - 09.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Bachelor's Umanistic Studies - Sciences of Communication

University Of Turin
Turin
04-2021

High School Diploma -

Istituto Scolastico Superiore “ Seneca”
Palermo
07-2017

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer care standards
  • Understanding customer needs
  • Goal-oriented mindset
  • Customer complaint resolution
  • English as a second language
  • Customer care and customer service experience

Languages

English
Advanced (C1)

Timeline

Advance Agent Consultant

Global Telesales
12.2022 - Current

Special Education Support Teache

Istituto Comprensivo Di Siziano
12.2021 - 07.2022

Administrative Assistant

Istituto Comprensivo Di Siziano
11.2021 - 11.2021

Social Media Manager Intern

E-REAL
09.2020 - 12.2020

Distribution Coordinator & Social Media

Marvellous Greens & Beans
08.2020 - 11.2020

Barback

Movement Entertainment
10.2018 - 06.2019

Server

Talè Cafè & Restaurant
05.2017 - 09.2017

Bachelor's Umanistic Studies - Sciences of Communication

University Of Turin

High School Diploma -

Istituto Scolastico Superiore “ Seneca”

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Luca Campisi